John Zacheau

A self-motivated individual with extensive experience in Sales Cold Calling, Up-sells, Customer Service and Retention and also have experience in Tech Support.

Sales:

·        Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative.

·        Recognized as high performer in consistently completing 100+ daily outbound calls producing ~20% conversion rate.

·        Prepared customized quotes and answered inquiries regarding products and services.

·        Employed market research to successfully generate new leads by conducting cold calling (~50/day) and email prospecting (~100/day).

·        Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge.

Customer Service:

·        Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets

·        Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn.

·        Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management.

·        Achieved 97% average customer satisfaction rating to date.

·        Made 30+ outbound calls per day to follow up with customers who were overdue in their payments.

·        Spearheaded customer referral program, increasing customer base by 15% in less than 6 months.

• ·        Helped develop new customer service rep training programs.