JOHN VINCENT SANTOS
-
VI RTUA L A S S I STA N T
-Block 37 lot 5 Nha
buhangin Davao City
PROFILE SUMMARY
Hi! I'm someone who genuinely enjoys helping people and making their day a little easier
I believe great service isn’t just about solving problems—it’s about making customers feel
heard, understood, and appreciated. I stay calm under pressure, communicate clearly, and try
to turn even tough situations into positive experiences. love learning new systems.
At the end of the day, I just really enjoy connecting with people and being someone they can
count on. If you're looking for a reliable, friendly team player, I’d be excited to help represent
your brand.
EDUCATION
BACHELOR OF SCIENCE IN ENTERTAINMENT
AND MULTIMEDIA COMPUTING
University of the East Manila-
INFORMATION COMMUNICATION TECHNOLOGY
The International Electronics and
Technical Institute
2013 - 2014
SKILLS
Data Entry & Online Search
Basic Graphic Design (Canva)
Google Workspace (Docs, Sheets, Calendar
Customer support
Lead Generation
Time Management
Appointment Setting
LANGUAGES
Filipino (Native)
English (Fluent)
WORK EXPERIENCES
ROYAL CARRIBEAN INTERNATIONAL CRUISES — COOK
August 2023 - May 2025
Managed time by organizing and prioritizing kitchen duties to
prepare and serve food quickly.
Always maintained clean and organized work areas to bring
safety and quality to the food
Maintained a clean and sanitary workspace, ensuring
compliance with health and safety
SHEIN SERVICE LIMITED PHILIPPINES — CUSTOMER SERVICE
REPRESENTATIVE SM MOA PASAY CITY
March 2023 - October 2023
Responding to customer inquiries, complaints, and requests
promptly and professionally.
Offering detailed information about products or services
offered.
Documenting customer interactions, inquiries, and resolutions
in the company's system.
VXI GLOBAL MTS — CUSTOMER SERVICE REPRESENTATIVE
SM MOA PASAY CITY
November 2022 - February 2023
Responding to customer inquiries, complaints, and requests
promptly and professionally.
Offering detailed information about products or services
offered.
Helping customers with account-related tasks.
ATT DIRECTV AND MOBILITY TECHNICAL
CUSTOMER SERVICE REPRESENTATIVE
SM ECOLAND DAVAO CITY
May 2021-February 2022
SUPPORT
—
Responding to customer inquiries, complaints, and requests
promptly and professionally.
Offering detailed information about products or services
offered.
Helping customers with account-related tasks.
COMCAST VXI — CUSTOMER SERVICE REPRESENTATIVE
FELCRIS CENTRALE DAVAO CITY
September 2019-June 2020
Responding to customer inquiries, complaints, and requests
promptly and professionally.
Offering detailed information about products or services
offered.
Documenting customer interactions, inquiries, and resolutions
in the company's system.
