John Vincent Pazcoguin

JOHN VINCENT ARCADIO PAZCOGUIN 18 Newport Street East Fairview, Quezon City, Philippines 1118 Home Phone: - Mobile Phone : - E-Mail Address:-/-QUALIFICATIONS With over seven (7) years in the airline industry, delivered excellent customer service to fifteen (15) world-class airlines and made a great impression to two (2) Fortune 500 insurance and reinsurance firms. A strong and proactive planner and a problem solver who remains cool under pressure and readily adapts to change when necessary, works independently and exceeds expectations. Able to multi-task and meet tight deadlines without compromising quality. OBJECTIVE To join an organization where I can significantly contribute to the achievement of the establishment’s goals through service, hard work, commitment, and camaraderie. EDUCATION 2013 – 2014 (Completed) UNIVERSITY OF THE PHILIPPINES Information Technology Development Center Linux System Administration 2013 (Completed) PHOENIX ONE Information Technology Institute Web Development 2002 – 2006 UNIVERSITY OF SANTO TOMAS Bachelor of Science degree in Hotel and Restaurant Management. Award: 2005 Silver Medalist, Cake Decorating Contest, Student’s Chefs on the Run 1998 – 2002 CLARET SCHOOL OF QUEZON CITY High School Diploma, March 2002. Head, Senior Scout Leader Boy Scouts of the Philippines, Claret School of Q.C. Award: Loyalty / Outstanding Boy Scout Ten Outstanding Boy Scouts of the Philippines (TOBSP 2001,2002) Eagle Scout Ranked (The highest rank of any Boy Scout) Ave Maria Awardee (The highest award to be given to a Catholic Boy Scout) WORK EXPERIENCE April 2017 – Present SOCIAL MEDIA MANAGER Freelance Happy Records Label – London, United Kingdom May 2016 – August 2016 AIRPORT OPERATIONS MANAGER (CEBU PACIFIC – Domestic Flights) TOPSERVE MANPOWER SOLUTIONS INCORPORATED 9694 Kamagong St. Brgy. San Antonio, Makati City and at 4th Floor NAIA Terminal 3, Pasay City -Handles Ticketing Department, Customer Rewards Department, Customer Service Department, Ramp, Arrival and Departure areas March 2014 – March 2016 ACCOUNT BROKER Health and Benefits Division AON INSURANCE & REINSURANCE BROKERS PHILIPPINES, INC. 4th Floor Tower One & Exchange Plaza / Ayala Triangle Ayala Avenue, Makati City Philippines 1200 February 2014 – March 2014 CLAIMS ASSISTANT Corporate Risk Solutions JARDINE LLOYD THOMPSON INSURANCE BROKERS INC. 25TH Floor Philamlife Tower 8767 Paseo de Roxas, Makati City 1226 Philippines September 2011 – May 2012 SENIOR BAGGAGE SERVICE AGENT/ SENIOR PASSENGER SERVICE AGENT DNATA Singapore 50 Airport Boulevard Singapore Changi Airport Singapore 819658 November 2006 – July 2011 ADMINISTRATIVE-ASSISTANT/ BAGGAGE SERVICE AGENT/ PASSENGER SERVICE AGENT AVIACOR INC. and formerly Renaissance Aviation Services Corp., Swissport International Ltd., Rm. 442, IPT Building, NAIA Terminal I, Pasay City, Philippines January 2002 – November 2006 BELLMAN / ROOM ATTENDANT / KITCHEN STAFF ASCOTT Hotel formerly Oakwood Premier Ayala Center TRAINEE, ASSISTANT CHEF The Oakroom, Oakwood Premier Ayala 6th Floor Glorietta 4, Ayala Center, Makati City Metro Manila, Philippines NOTABLE ACHIEVEMENTS Consistently and steadily managed irate arriving passengers with their baggage problems. Led and catapulted a team of employees as Baggage Service Supervisor for Continental Airlines to be recognized in 2009 as the Best Station in Baggage Service in the Asia Pacific region. Responsibly handled administrative roles and beyond as Administrative Assistant of Continental Airlines. PERSONAL BACKGROUND I’m a Filipino, born and raised in the Philippines. I was born on September 21, 1984 and I was raised as a Roman Catholic. I’m the eldest of the two children of Mr. Jose Pazcoguin Jr and Mrs. Engracia Pazcoguin. SKILLS Google Adwords Twitter Marketing Social Media Marketing Salesforce Basic HTML Microsoft Office Content Writing Photoshop Instagram Google Analytics Facebook Marketing Adobe MacOS HootSuite AirMail COMPANIES SERVED MIASCOR DNATA AON CLIENTS SERVED United Airlines Asiana Airlines JetStar Asia Air China Cebu Pacific Batavia Airways Indigo Airlines FireFly Airways IBM Concentrix Wells Fargo Tiger Resorts Manila Okada Nasdaq OMX Topserve Manpower Inc. REFERENCES REV. FR. ROMULO RODRIGUEZ O.P.,JCD Regent, College of Education Albertus Magnus Building, University of Santo Tomas Campus, España, Manila MRS. MARIAN ARAMBULO General Manager MIASCOR, Rm. 443, IPT Building, NAIA Terminal I, Pasay City, Philippines- MRS. HILDA ALINGCAO Duty Manager, Swissport Austria Duty Manager, Fraport Austria--MR. JOSE ANTONIO DE LEON Supervisor, Customer Service Department DNATA Singapore LTD PTE 50 Airport Boulevard, Singapore MRS. HENNESY ATIENZA Manager Health and Benefits AON HEWITT 4F Tower One & Exchange Plaza, Ayala Triangle Gardens, Ayala Avenue, Makati City MRS. ROWENA PANES Vice President AON HEWITT 4F Tower One & Exchange Plaza, Ayala Triangle Gardens, Ayala Avenue, Makati City MR. ELLISON BARTLOME Datebase Administrator SOLARWINDS