JOHN VICTOR
TORRES
VA | CSR | FREELANCER
PROFILE
CONTACT
--facebook.com/JovicStyle
San Fernando City, La Union
I have nearly ten years of experience in customer service and technical
support, working across various industries. During my career, I have gained
proficiency in using multiple CRMs and ticketing services, as I handled
diverse lines of businesses. In 2022, I ventured into the realm of Virtual
Assistance, aiming to broaden my horizons as a VA and Freelancer while
leveraging my extensive background as a long-time CSR.
I pride myself on being a team player with exceptional attention to detail.
In my most recent role, I collaborated with a real estate and business
investor, serving as both a client and mentor, and acquiring invaluable
insights into the intricacies of being a VA.
WORK EXPERIENCE
VA | SMM | FREELANCER
EDUCATION
Tertiary
Far Eastern University-
Mapua University-
Secondary
La Immaculada Concepcion-
SKILLS
Social Media Management
Design Thinking
Customer Service
Good Decision Making
Problem Solving
Tech-Savvy
Reliability
Strong Communication
A Love for Learning
Up-to-date with the latest
technology
Critical Thinker
Competitive
JUNE 2022 - PRESENT
Proficient in photo and video editing software
Skilled in managing and posting content on client's social media platforms
Experienced in creating advertisements and promotional materials for sales
Engages with potential leads through emails, direct messages, and
comments
Utilizes workspace software for daily tasks and effective communication
Familiarity with automated marketing and mailing systems like MailChimp,
Airtable, Zapier, etc.
Knowledgeable about real estate and vacant land transactions, including
the use of MLS and real estate tools
Basic web design skills using SquareSpace
Utilizes AI tools to create and sell merchandise online, particularly coloring
books
CUSTOMER SUPPORT SPECIALIST
TASKUS
MAY 2015 - MAY 2022
Managed document and credit approval for a transportation campaign
Optimized content in the campaign's knowledge base using Asana and Slack
Provided email support using ticketing systems such as Zendesk and
Ticketmaster
Addressed customer concerns in multiple languages, utilizing online
translators
Worked as a video game tester, using high-end phones and computers
Kept track of ongoing changes in the campaign's workflow
Compiled data and created a training deck for a pioneering campaign
Utilized various social media platforms to expand the scope of support
provided
CSR/ TEAM LEADER
TECHMAHINDRA LTD.
SEPT 2013 - MARCH 2015
Successfully managed multiple individuals involved in our campaign
Conducted outbound sales and after-sales calls for a telecommunications
company
Responsible for approving and conducting credit investigations for customers
Effectively managed escalation calls and emails for VIP clients
Handled logistics and tracked shipping for phone units
Activated phone and internet lines using CRM systems
Utilized chat and email channels to provide technical support for customer
concerns
