John Victor Torres

Hello! I'm John, a versatile and dedicated freelance professional with a wealth of experience in various domains, including virtual assistance (VA), social media management (SMM), and more. With proficiency in photo and video editing, an understanding of automated marketing tools, and expertise in real estate, I bring a unique skill set to the table. I'm also a creative soul, venturing into web design and AI-powered merchandise creation.

My Experience:

Virtual Assistance (VA) & Social Media Management (SMM):

In my freelancing journey, I have honed my skills in VA and SMM. I am adept at managing and posting engaging content on clients' social media platforms, creating eye-catching advertisements, and connecting with potential leads through various communication channels.

Workspace Efficiency:

I believe in staying organized and efficient. I use workspace software for daily tasks and seamless communication. Additionally, I'm well-versed in tools like MailChimp, Airtable, and Zapier for automated marketing and mailing systems.

Real Estate Knowledge:

I possess valuable insights into real estate and vacant land transactions, including proficiency in MLS and real estate tools. I can provide support and expertise in this sector.

Basic Web Design:

I've dabbled in web design using Squarespace, allowing me to offer basic web development services to clients looking to establish an online presence.

AI-Powered Merchandise Creation:

I use AI tools to create and market merchandise online, with a particular focus on coloring books. This creative endeavor adds a unique dimension to my skill set.

Customer Support Specialist (TaskUs):

During my tenure at TaskUs, I served as a Customer Support Specialist. I managed document and credit approval for a transportation and gaming campaign, optimized content in the campaign's knowledge base, and provided email support in multiple languages. I also worked as a video game tester, maintained workflow changes, and created training materials.

CSR/Team Leader (TechMahindra Ltd.):

At TechMahindra Ltd., I excelled in my role as a Customer Service Representative (CSR) and Team Leader. I managed a team, conducted outbound sales and after-sales calls for a telecommunications company, and handled credit investigations. I effectively managed escalation calls and logistics, ensuring a seamless experience for VIP clients.

My passion for excellence and my commitment to delivering top-notch services set me apart as a freelance professional. If you're looking for a multi-talented individual with a strong work ethic and a passion for quality, I'm here to help you achieve your goals. Let's collaborate and make your projects shine!