John S. Salabsabin

JOHN S. SALABSABIN IT SUPPORT W O R K E X P E R I E N C E KNOWLEDGEABLE IN            Azure Ac ve Directory Azure VM Power Apps Power Automate M365 Applica ons M365 Administrators PowerBI MS Endpoint Manager Admin Center MS Admin Center MS Exchange Admin Center MS Sharepoint Admin Center PROGRAMMING Python, PHP, HTML, CSS, Javascript, I N F O Block 7 Lot 254, BRIA Homes, Brgy. San Jose, Sta. Cruz, Laguna -- E D U C A T I O N Bachelor of Science in Informa on Technology ACTS Computer College S.Y. 2012 – 2013 PERSONAL DETAILS Date of birthday Age Civil Status Height Weight : : : : : April 8, 1992 31 Married 5’7” 62 kg CERTIFICATES Microso Cer fied: Azure Fundamentals Cer fied TRACK Vendor Timekeeper Cer fied TRACK Coordinator August 2021 - Present Outsourced Quality Assured Services Inc IT Desktop and Applica on Support  Develop, implement and manage an automated system using Power Automate, PowerApps, MS Sharepoint, MS Planner, and other M365 applica ons  Manage Azure Ac ve Directory for user and admin accounts  Manage Azure Virtual Machines (monthly audit)  Manage Microso 365 Admin Center with different roles such as Helpdesk Admin, Intune Admin, Sharepoint Admin, Teams Admin, and User Admin  First point of contact for all IT (so ware and hardware) related issues including reimaging, wiping out and se ng up the machine  Responsible for enrolling machine (autopilot) of devices in MS Endpoint Manager Admin Center  Run automated weekly reports for Frequent Flyer and Not Authorized using PowerBI, Track, Python and Power Automate to be sent to client  Manage queue for IT Support using Zendesk cke ng system  Responsible for managing the onboarding and o oarding process  Manage Sharepoint sites and documents for client Other Responsibili es (Data Analyst)  Manage user accounts and profiles in Track applica on  Responsible for assigning schedules and skills to users  Manage daily In and Out correc ons  Manage excep on/override requests February 2020 – June 2021 IBM IMAC Coordinator  Responsible for planning, scheduling, priori zing and coordina ng IMAC (desktop system Install, Move, Add, and Change) ac vi es  Responsible for receiving, reviewing, and coordina ng client’s requests for break/fix resolu on, builds, adds, changes, installs, moves, and removes  Represent Deskside and coordinate ac vi es with interdepartmental func ons such as Network Services, Maintenance, Server, etc. to ensure that IMAC’s are performed  Answer client ques ons, provide consul ng on desktop compu ng solu ons, use client specific tools and play a key role in client sa sfac on for IMAC requests  Responsible for coordina ng , planning schedule and priori zing IMAC ac vi es, and understanding client requirements so that IMAC ac vi es flow properly  Manage queue (CTI GL 2T SOFTWARE 1) for so ware deployment and removal requests using ResolveIT  Responsible for so ware deployment and removal on different pla orms (laptop, desktop Cloud Desktop 2.0 and Cloud Desktop Plus) with opera ng system Windows 10 using Client Distribu on Portal (CDP)  Manage queues (CTI GL 2T CSC RFM REWORK 1 and CTI GL 2T CSC RFM AUTOFAIL 1) in ServiceNow Management Tool  Responsible for diagnosing, advanced troubleshoo ng, solving problems including configura on of deployed so ware  Use Global SCCM Insfrastructure - PowerBI Repor ng tool for checking the deployment status and assigned applica ons on machine  Manage queue (CTI GL 2T MOBILE WIRELESS 1) for corporate mobile wireless applica on requests using ResolveIT  Responsible for add and remove user’s profile on the mobility server (Wireless Management Console)    Responsible for assigning en tlements (corporate email, Mobile Token, Skype, internal/corporate sites and other corporate applica ons) for user through WMC Responsible for diagnosing, troubleshoo ng and ac va ng corporate mobile wireless applica ons on personal phone (iOS and Android) Support end users via email July 2014 – February 2020 IBM Technical Support Specialist  Ac ng as the first point of contact for all IT and technical queries through different channels like phones, web and chat  Responsible for diagnosing, troubleshoo ng and resolving hardware, so ware and end users problems on different pla orms such as laptop, desktop, thin client and Cloud Desktop (Virtual Machine)  Troubleshoot and configure corporate applica ons (MS Office Suite, installed so ware and web applica ons) using remote tools such as MSRA, Skype and Remote Desktop Connec on  Troubleshoot remote access issues (Cisco AnyConnect VPN, Remote Office Web Portal and VMware Horizon Client)  Manage Cloud/Virtual Desktop server using vSphere or WebSphere client.  Responsible for mapping local/network printer and network drives  Responsible for password reset (Ac ve Directory, Avaya/Cisco Deskphone and other applica ons)  Troubleshoot and configure end users telephony profile on Cisco/Avaya deskphone and so phone (extension, voicemail, call forwarding and call restric ons)  Manage mobility server using Wireless Management Console to ac vate corporate mobile applica ons for end users  Troubleshoot corporate mobile wireless applica ons on iOS and android phones.  Use ServiceNow Management Tool for cke ng and documenta on tool  Manage high-severity incident and escalate the issue to higher support team S Y S T E M D E V E L O P E D Automated Onboarding System  Power Automate, MS Forms, Planner, Sharepoint, Word, Outlook Machine Register (Canvas App)   PowerApps MS Sharepoint (Data source) Automa on Report (Data Support)  Python, Power Automate, Office Script, PowerBI, Track Automated O  oarding System Power Automate, MS Forms, Sharepoint, Outlook, Word Team Leaves and Whereabouts Monitoring System  Power Automate, Sharepoint, Forms, Outlook