I've been in the IT industry for 9+ years and specialize in analyzing and solving IT-related concerns in software and hardware. In the first 7 years of my career, I've supported an international bank (Citibank) which has thousands of applications including installed apps, web apps, mobile apps and telephony apps in different platforms such as Virtual machines, Cloud Desktops, laptops, and desktops. In addition, I also have experience and knowledge about using Power Automate, Power Apps and MS 365 apps. In my current role, I manage Microsoft 365 Admin Center with different roles such as Helpdesk Admin, Intune Admin, Sharepoint Admin, Teams Admin, and User Admin. I was able to develop and implement an automated system for my client using Power Automate.