John Ryan Mangampo

DXC.Technology – Service Delivery Consultant

• Worked as a Service Delivery Consultant, specifically as a Linux/Unix Adminstrator
• Operating system patching and hardware maintenance
• Providing efficient and effective support for diagnosing incidents and fulfilling service requests
• Change and Problem Record Management
• Operating system level maintenance and server hardening for security compliance
• Machine, not limited to virtual and physical, configuration, installation and maintenance of application/software required for machine functionality and intended purpose.
• Responsive coordination of hardware and software issues with vendor for easier and effective resolution.

Nowcom Global Services – NOC Engineer

• Monitor and analyze the performance of Data Center equipment
• Ability to create standard and customized alerts for IT monitoring solutions.
• Provide timely response to all incidents, outages and performance alerts
• Categorize issues for escalation to appropriate technical teams.
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist respective teams to predict future issues or outages.