Resourceful Call Center Representative who consistently meets and exceeds productivity goals.
Flexible and good in oral and written English communication skills
Multi-tasker
1996 - 2004 BS in Computer Science Philippine Christian University
Taft Ave Campus
1992 - 1996 Secondary Education Saint Francis Business High School
- Elementary Level Saint Francis Learning School
September 2018 up to present American Express International BGC
Position: Account Protection Specialist
Industry: BPO
Providing Quality Customer Service to Card Members
Ensure that the account is protected for potential fraud
Help the business to lessen Fraud lost
To ensure that Card Members is satisfied of the fraud protection we provide
October 2013 – September 2018 Capital One Philippines Support Service Philippines
Position: Customer Support Representative
Industry: Call Center
Financial Support
Provide customers with product and service information
Email Handling
Assist and handle customer’s concerns
Provide good quality service
Ensuring customer satisfaction
December 2010 – Sept 2013 HSBC Data processing Philippines
Position: Customer Service Representative
April 2006 – November 2010 SPI Global Services
Position: Call Center Rep
Nationality:Filipino
Birth Place:San Juan City
Birth Date:October 23, 1980
Age:38
Gender:Male
Citizenship:Filipino
Language:English, Filipino
Contact Number: -
MR. mhonlyn john concepcion
sr. trainer
Capital one philippines support services corp-
Ms lovelyn hernandez
bussiness development officer
mission critical services -
Ms sharon rose delos santos
unit manager
capital one philippines support services corp-I hereby certify that the above information is true and correct.
John Laurence Navarro
Applicant
