John Rey Cacao

JOHN REY N. CACAO, PMFC, CLSSYB, CIFC Project Management Consultant Biñan City, Laguna 4024 •-• - PROFESSIONAL EXPERIENCE EPLDT MAKATI CITY Project Consultant – IT Training & System Deployment (Hybrid) MAY 2024 – MAY 2025 ● Achieved over 96% training satisfaction and 100% successful system setup on majority of deployments, reflecting strong end-user engagement and technical execution. ● Led the coordination and execution of IT training programs by collaborating with technical teams to ensure smooth delivery, increasing training attendance and learner satisfaction by streamlining content and delivery methods. ● Designed and implemented continuous improvement strategies using training evaluation metrics, enhancing program effectiveness and aligning learning outcomes with evolving system updates. ● Prepared and delivered executive-level training and deployment reports, enabling data-driven decisionmaking for stakeholders and senior leadership. ● Mapped and analyzed government business processes to align system functionalities with organizational workflows, contributing to tailored solutions that improved user adoption and reduced resistance to change. TTEC Fraud-Chargeback Specialist (Onsite) STA ROSA CITY, LAGUNA MAY 2023 – DECEMBER 2023 • Leveraged advanced transaction monitoring tools and data analysis techniques to identify and mitigate card payment fraud and chargeback cases, ensuring high levels of financial integrity and risk control. • Delivered prompt, customer-focused resolutions to chargeback disputes, maintaining a strong record of minimized financial impact and enhanced client satisfaction. Applied compliance expertise and critical thinking to manage complex fraud investigations, consistently adhering to regulatory standards and industry best practices. • LINALABS Editorial Team Lead (Online) • • • Spearheaded process improvement initiatives to enhance editorial workflows, resulting in improved turnaround time, consistent content quality, and better team productivity. Supervised a cross-functional editorial team, ensuring alignment with project timelines, quality standards, and collaboration across content development and instructional design teams. Led resource planning and task prioritization efforts, optimizing team capacity and supporting the successful delivery of large-scale digital education projects. UPLB DEPARTMENT OF MILITARY SCIENCE AND TACTICS Student Assistant – Admin and Training (Hybrid) • • • • • LOS BANOS, LAGUNA APRIL 2021 – AUGUST 2022 Assisted lecturers in creating a dynamic and engaging learning environment by facilitating instructional delivery, coordinating breakout activities, and integrating educational technologies. Streamlined administrative workflows by updating records, organizing training logistics, and supporting day-to-day coordination—enhancing team productivity and process accuracy. Supported training material preparation, document handling, and feedback collection to ensure alignment between instructional goals and learner needs. STEFANINI Support Engineer – Helpdesk Technician II (Online) • MAKATI CITY DECEMBER 2022 – FEBRUARY 2023 PASAY CITY JULY 2020 – OCTOBER 2020 Provided responsive Tier 1 and Tier 2 technical support across hardware, software, and network issues, achieving high first-call resolution rates while adhering to SLA and ITIL standards. Utilized IT Service Management (ITSM) tools to document, diagnose, and resolve incidents efficiently, minimizing downtime and ensuring continuity of end-user operations. Coordinated with internal teams to escalate complex issues and contributed to knowledge base documentation, supporting continuous improvement of IT support processes. FREELANCER General Virtual Assistant (Online) • • • JUNE 2018 – JUNE 2020 Delivered comprehensive administrative support, including database management, financial tracking, and automated reporting, improving client efficiency and operational visibility. Supported e-commerce operations by managing product listings, order processing, customer inquiries, and inventory coordination, contributing to smooth day-to-day online store management. Conducted academic and technical writing projects for global clients, ensuring high standards of research accuracy, formatting, and content clarity across multiple subject areas. • Developed marketing and website copy, email campaigns, and social media content tailored to brand voice, increasing client engagement and supporting digital presence growth. • Executed lead generation and client outreach via email, chat, and CRM platforms, contributing to sales funnel development and strengthening client acquisition efforts. Adapted to varied business models and tools across industries, demonstrating strong multitasking, selfmanagement, and remote collaboration skills in a fast-paced freelance environment. • RELEVANT TRAINING • IT Project Manager Professional Certificate (In Progress) IBM – Coursera (Expected Completion: December 2025) • Machine Learning, Artificial Intelligence, and Cybersecurity US-ASEAN STIC, Arizona State University (January – April 2025) • Data Analytics Training for Industry Professionals Eskwelabs, in partnership with the Philippine Chamber of Commerce and Industry (October – November 2024) • Operational Analytics Microspecialization Project SPARTA, Department of Science and Technology (DOST) Development Academy of the Philippines (November 2022 – November 2023) • Aspire Leaders Program 2023 – Stage 3 Completer Aspire Institute, Harvard Business School (January 18 – April 19, 2023) EDUCATION TRIMEX COLLEGES BS Industrial Engineering Biñan City, Laguna 2024 – Present UNIVERSITY OF THE PHILIPPINES BS Mathematics and Science Teaching • Awards: Honor Roll, Duty Medal Awardee, Loyalty Medal Awardee Los Baños, Laguna 2018 – 2022 TALISAY SENIOR HIGH SCHOOL Talisay, Batangas Accountancy and Business Management 2016 – 2018 • Awards: With High Honors, Leadership Award, Outstanding Performance in Communication Arts and Work Immersion, Organizational Award CERTIFICATIONS ● ● ● ● ● Project Management Fundamentals Certified IBM Project Management Certification (ongoing) Certified Lean Six Sigma Yellow Belt Data Science Fundamentals Certified Continuous Improvement Fundamentals Certified