John Rene Soriano

John Rene B. Soriano Home Address: Blk. 101 Lot 18 Phase 3 North Hills Village Barangay Tigbe, Norzagaray, Bulacan Email-Contact Number: - Birthdate: April 22, 1989 WORK HISTORY SITEL Philippines Location: One Julia Vargas II, Ortigas Corner Pasig City Position: Call Center Agent - CSR/TSR (BELL Canada) December 10, 2012- January 2020 - Handled billing concerns, disputes and escalations. - Troubleshoot phone, internet and tv connectivity issues. - Dispatch field technicians for internet outages. - Synchronize orders to make sure it flows into the system and gets processed. Sutherland Global Location: Shaw IT Center 360 Shaw Blvd, cor Nueve de Febrero Mandaluyong City Position: Customer Service / Technical Support / Web Hosting (GoDaddy) January 28, 2020 – July 7, 2023 - Handled billing concern, disputes and general inquiries - Handled issues on Domains and DNS - Provided Technical Support for Website Builder (Websites + Marketing) - Provided assistance and technical support for Microsoft Office365 - Troubleshoot hosting issues. Provided support for cPanel/WordPress. NameHero LLC. Location: Kansas Missouri Position: Customer and Technical Support Specialist / Phone and Chat Support July 11, 2023 – Present - Provided phone and chat support for sales and technical support. - Handled billing inquiries - Handled issues on Domains and DNS - Guided clients on cPanel/WHM navigation/usage - Email Troubleshooting - Provided WordPress Technical Support EDUCATIONAL BACKGROUND University of the East Recto, Metro Manila, Philippines Elementary – Secondary School (1995 – 2007) Expertise  PHP / HTML / CSS / Javascript  MySQL  WordPress  cPanel/WHM