John Rene Soriano

I am a dedicated and experienced professional with over five years of experience in the web hosting industry, specializing in web development, web design, customer service, and technical support. Throughout my career, I’ve worked closely with clients to deliver both front-end and back-end solutions, while also providing expert-level support on hosting platforms.

My core technical skills include HTML, CSS, and JavaScript, which I’ve used extensively to create responsive, user-friendly websites. I have a strong understanding of web design principles and UI/UX best practices, allowing me to translate client ideas into clean, modern, and functional web pages. I’m comfortable working with both custom-coded sites and CMS platforms, and I stay updated with current trends in design and development to ensure each project aligns with today’s digital standards.

In addition to development, I bring a solid background in web hosting support, having assisted clients with domain setup, email configuration, cPanel/WHM management, DNS troubleshooting, website migrations, SSL installations, and performance optimization. I understand the technical side of hosting environments and can communicate complex solutions in a simple and clear way — whether it’s through live chat, email, or phone support.

Customer service has always been at the heart of what I do. I take pride in being approachable, patient, and solution-focused. I’ve resolved a wide range of client issues — from minor bugs to server-side problems — and always aim to provide a fast, helpful, and satisfying support experience. My ability to remain calm under pressure and think critically has allowed me to handle even the most challenging technical concerns with professionalism.

What sets me apart is my unique blend of technical expertise and strong interpersonal skills. I understand that behind every ticket or website is a person or business that needs support, and I always strive to make them feel valued and confident in the services they receive.

Overall, I am passionate about helping people succeed online — whether that’s through building beautiful websites or solving complex hosting issues. I’m a fast learner, a team player, and someone who thrives in both independent and collaborative environments. With my experience and customer-first approach, I’m confident in my ability to contribute value to any team in the web and tech support space.

Below are my previous work experiences in Web Hosting Industry.

Role/Position: Technical Support

Job Description: Inbound Technical Support, Website Builder Support, Hosting Support, Email Support, Sales Support.

Company: Sutherland PH

From January 2019 - July 2023

Role/Position: Customer Service Specialist/Technical Support

Job Description: Inbound Technical Support, Hosting Support, Wordpress Hosting Support, Email Support, Sales Support.

Company: NameHero LLC.

From July 2023 - Present