JOHN RAYMOND
LOZANO
Experience
2022 Jan - Present
Project / Operations Manager
Overseeing & Managing the all the day to day operations & team.
Managing Team Sprints + Team Communication - reporting back
to the CEO if any problems or issues arise.
Creating and improving SOP's, ensuring the business runs on upto-date and efficient SOPs.
About Me
FI help digital marketing agencies run their
business by overseeing and managing their
projects for different clients.
Contact
--www.linkedin.com/in/jraymondlozano
Expertise
Zendesk
Intercom
Google Workspace
Asana
Slack
Monday.com
Discord
Twitter
Telegram
WhatsApp / Viber
Education
2009
Cebu Institute of Technology
B.S. Business Administration
Major in Marketing Management
2022 Jan - Present
NFT Whitelist Manager
Manages a team of 3 to engage in Discord groups via chat,
game participation, and interact with community to ensure
clients are whitelisted
Ensures daily social media management
Secures cryptocurrency wallet address pre approved for
minting an NFT collection
2020 Mar - Present
Cryptocurrency / Blockchain Trader
Ensures creation and safety of Crypto Wallets in Decentralized
and Centralized Exchanges, safety of Metamask wallets by
safekeeping seed phrases and passwords
Analysis of trends using data on chart apps
Familiarization of Trading View and other charting apps for
Cryptocurrency trading Familiarity with risk-reward concepts
to maximize trading gains
Reeracoen BPO Inc. - 2018 - 2019
Operations Manager
Ibex Global - 2015 Jan - 2015 Oct
Operations Manager
Convergys Philippines Inc. - 2004 - 2015
Operations Manager 2011 - 2014
Team Leader 2006 - 2011
Customer Service Associate 2004 - 2006
Annual Sales Awardee for Team Lead and
Cluster Level - exceeded monthly sales
target by 125%
• Reduced monthly attrition rate by 15% for
cluster Streamlined site action plans for average handling time
which resulted to a 30-sec improvement for 3 consecutive
quarters
