John Quincy Salig

John Quincy M. Salig -- Davao City, Philippines Business Process Associate john.quincy.salig Professional operation associate with more than four years experience in BPO industry and at least two years on start up company. Involve in product testing, customer service, management and daily operation processes. WORK EXPERIENCE SKILLS Maintenance Operations Specialist Onerent Inc. Proficient in MS Windows based apps Excel, etc. 11/2016 – 08/2018 Real Estate Property Management Proficient in Web-based apps - Salesforce, Font, Podio, etc. Move-out, Maintenance Specialist handles maintenance operations in getting properties ready for re-leasing tackles time constraint processes on client's accounts assuring all properties under the company portfolio are habitable through repair maintenance Excellent on ticketing base system Verbal and Written Communication Contact: Mr. Andy Catayas – - Critical Thinking Techincal Support / Customer Service - AT&T VXI Global Services Goal Oriented Team Player 05/2014 – 05/2016 Fast Learner ORGANIZATIONS Achievements/Tasks provide client support and technical issue resolution UP Beta Sigma Fraternity (2002 – Present) discuss and resolve billing queries Jr. Philippine Institute of Architects (2002 – 2006) ensures customer satisfaction on product services Contact: Mr. Dondie Aries Ebrado Techincal Support / Customer Service - SYMANTEC Sutherlang Global Services 12/2010 – 09/2012 Subject Matter Expert - SME (team support) provides agent level support and escalation handling ensures team goals are met on daily, weekly and monthly basis generate reports for management review Contact: Mrs. Edil Mae Abad – - EDUCATION BS Civil Engineering Xavier University, Ateneo de Cagayan 2006 – 2008 Cagayan de Oro City, Philipppines BS Architecture University of the Philippines in Mindanao 2002 – 2006 Davao City, Philippines Primary, Secondary and Tertiary education Oro Christian Grace School 1991 – 2002 Cagayan de Oro City, Philippines