John Patrick Mansueto

John Patrick Baluyot Mansueto Blk 16 Lot 2 Garcia Heights Bajada Davao City- /- _____________________________________________________________________________________ Career Objective To obtain a position in a company which provides excellent opportunity for career advancement and personal growth where I can share my knowledge and abilities, and explore other skills so I can contribute to the organization’s goal. Educational Background College : University of Southeastern Philippines Bachelor of Science in Civil Engineering Year Graduated High School Year Graduated Elementary School Year Graduated Undergrad : Davao City National High School 2009 : San Roque Central Elementary School 2005 Work Experience Waterfront Insular Hotel Lanang, Davao City 8000 Philippines Company / Industry : Waterfront Insular Hotel (Hotel Industry) Job Role / Department Front Desk Officer Work Experience January 2013 – July 2013 Duties / Responsibilities Answering a multi-line phone system, greeting and directing guest as well as staff Responding to complaints, service issues and other general question or concern as appropriate Filling mail distribution and use a computer usually are necessary Performed check in check out processes utilizing established system and procedures including appropriately allocating rooms to guest  Recognizing repeat guest upon arrival using name recognition when possible     Blue Diamond International Advertising Citiland Mega Plaza ADB corner Garnet Road, Ortigas Pasig City Company / Industry : Blue Diamond International Advertising (Advertising Industry) Job Role / Department Senior Advertising Specialist Work Experience September 2013 – July 2017 Duties / Responsibilities       Build productive trust relationships with customers Ensure high levels of customer satisfaction through excellent sales service Team up with co-workers to ensure proper customer service Remain knowledgeable on services offered and discuss available options Assess customers needs and provide assistance and information on product features Follow and achieve sales goals on a daily and monthly basis HOME Credit Philippines Jose P. Laurel Avenue Bajada, Davao City 8000 Company / Industry : HOME Credit Philippines (Financing Industry) Job Role / Department Sales Associate Work Experience September, 2017 – February 2018 Duties / Responsibilities         Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features Welcome customers to the store and answer their queries Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Team up with co-workers to ensure proper customer service Build productive trust relationships with customers AWESOME OS Ayala Business Center, Matina Town Square, Davao City 8000, Philippines Company / Industry : AWESOME OS (BPO Industry) Job Role / Department Customer Service Representative Work Experience October 2018 - October 2020 Duties / Responsibilities         Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Acknowledging and resolving customer complaints Knowing our products inside and out so that you can answer questions Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Skills         Empathy Concern Flexibility Positive Attitude Efficiency Responsibility Communication Skills Tenacity Personal Information Civil Status : Single Place of Birth : Davao City Citizenship : Filipino Character Reference  Ms. Mylanie Valencia Manager Blue Diamond International Advertising-  Mr. Ernell Carl Ampit Recruitment Supervisor Awesome OS- I hereby certify that the above information's are true and correct to the best of my knowledge and belief John Patrick Baluyot Mansueto