John Paolo Rodriguez

JOHN PAOLO RODRIGUEZ TEAM LEADER | VIRTUAL ASSISTANT | CUSTOMER SUPPORT SPECIALIST SUMMARY Direct, efficient, and dependable Virtual Assistant & Customer Support Specialist with 6+ years of experience across e-commerce, customer service, data operations, and team leadership. Proven ability to handle high chat/email volumes, resolve issues with accuracy and empathy, and support Shopifybased stores. Promoted to Team Leader in less than one month, eventually managing 10 chat operators and onboarding multiple new hires. Fast learner, highly organized, and able to deliver results with minimal supervision. CORE SKILLS Customer Support (Email/Chat) • Shopify & E-commerce Support • Data Entry • Research Team Leadership • Process Training • Order & Inventory Support • Admin VA Tasks Gorgias • Zendesk • Bliss • Tawk.to • Commslayer • Google Workspace • Excel WordPress • CRM Tools • Photoshop/GIMP • BigCommerce • Rakuten KEY ACHIEVEMENTS Promoted to Team Leader in under 30 days due to performance and reliability. Led and managed a 10-member chat operations team across multiple shifts. Trained and onboarded new chat operators; coached 3 agents who became team leaders. Consistently handled 150+ chats per shift while maintaining high accuracy and customer satisfaction. Created and managed daily rosters for 5 teams, improving shift coverage and productivity. WORK EXPERIENCE Shopify E-commerce Support Representative Sep 2025 – Nov 2025 Seerstone Inc. | USA Delivered prompt, empathetic support across email and chat. Resolved order, product, and account issues using CRM tools. Collaborated with cross-functional teams to improve customer experience and retention. Handled 4 dropshipping Shopify stores. Team Leader Oct 2023 – Jun 2025 Socialbuzz | USA Led and developed a 10-member chat team to maintain high engagement and conversions. Onboarded new chatters and trained them on communication standards and best practices. Implemented guidelines for safe, professional communication and subscriber retention. Provided coaching and performance feedback to improve quality and efficiency. Virtual Assistant Teadog.com | Texas, USA Provided chat/email support and resolved customer inquiries. Assisted with blog posts, product image edits, and promo materials. Managed order fulfillment and basic inventory updates. Performed SEO tasks and scheduled product or promotional content. Supported social media posting and customer engagement. Sep 2019 – Mar 2023 Data Entry Analyst (Project-Based) Jul 2019 – Aug 2019 Sunstone Digital Tech | New York, USA Promoted to auditor role based on speed and accuracy. Extracted information from images and conducted web research. Performed spreadsheet-based data cleaning and verification. Customer Support Representative — UBER Riders Aug 2017 – Nov 2018 Telus International | Philippines Delivered high-quality customer support via Zendesk and Bliss. Escalated outages through JIRA and resolved rider concerns. Handled multiple simultaneous cases efficiently while maintaining empathy. Promoted to an SME and coached team members. Chat Support / Sr. Agent / QA Nov 2015 – Dec 2016 DevineCare Inc. | Philippines Handled 4–6 simultaneous chats while creating tickets. Promoted to Senior Agent and Assistant Team Leader/QA role. Certified as QA after 6 months based on performance. CSR — Email & Phone Support Aug 2014 – Oct 2015 Teleperformance | Philippines Responded to customer inquiries via email and outbound calls. Promoted to Critical Account Specialist (VIP clients). Maintained secure handling of customer information. Purchasing Staff Kamee Seh Construction | Philippines Processed purchase requisitions, verified deliveries, and maintained logs. Tracked order status and ensured complete documentation. EDUCATION Bachelor of Science in Information Technology STI Global College CERTIFICATIONS & TEST RESULTS DISC: C-S profile (detail-oriented, steady, supportive) MBTI: INTJ-A (strategic, organized, analytical) English Level: C1 Advanced IQ: 125 TECHNICAL SETUP AND WORK READINESS Internet: 298 Mbps download / 180 Mbps upload (fiber) Typing Speed: 65 WPM, 100% accuracy Device: AMD Ryzen 5 5500 • 16GB RAM • 64-bit OS Power Stability: No recurring interruptions; backup locations nearby Tools: Shopify, Gorgias, Zendesk, CRM platforms, Google Workspace AVAILABILITY Full-time • Long-term roles preferred Oct 2013 – Aug 2014