John Paolo Rodriguez

I’m a reliable and results-driven Customer Support Specialist and Virtual Assistant with over 9 years of experience supporting US-based companies across e-commerce, SaaS, and customer service environments.

My background is heavily focused on email and chat support, where I’ve consistently handled high volumes while maintaining accuracy, empathy, and customer satisfaction. I’ve worked extensively with Shopify-based stores, supporting order management, product inquiries, account concerns, refunds, and inventory updates using tools like Gorgias, Zendesk, Bliss, Tawk.to, and various CRM platforms.

Beyond frontline support, I bring strong leadership experience. I was promoted to Team Leader in under 30 days due to performance and reliability, eventually managing a 10-member chat operations team across multiple shifts. My responsibilities included onboarding and training new hires, coaching agents on communication quality, monitoring KPIs, managing daily rosters, and ensuring consistent service standards.

I’ve also supported businesses as a Virtual Assistant, handling data entry, research, SEO-related tasks, basic image editing, content scheduling, and administrative support. I’m highly organized, quick to learn new systems, and comfortable working independently with minimal supervision.

I take pride in being dependable, detail-oriented, and proactive. Clients I work with value my ability to solve problems quickly, communicate clearly, and adapt to fast-paced environments. I’m looking for long-term, stable remote work where I can contribute immediately and grow with the business.