John Omil Meñez
Prk. Santan, Brgy. Tibsoc, San Enrique, Negros Occidental 6104
Email:-| Phone:-
Professional Summary
Passionate and results-driven professional with extensive experience in customer service,
quality assurance, and administrative support. Skilled in communication, data analysis, and
process improvement. Proven ability to enhance operational efficiency and ensure
compliance with quality standards. Seeking a dynamic position to leverage expertise and
contribute to organizational success.
Work Experience
Sales BDC Auditor - Auto Services Unlimited (May 2023 - January 2025)
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• Audited sales processes to ensure compliance with company policies and industry
standards.
• Analyzed call recordings and customer interactions to identify areas for improvement.
• Provided actionable insights to enhance sales performance and customer engagement.
• Monitored key performance indicators and prepared detailed audit reports.
• Collaborated with management to develop strategies for improving operational
efficiency.
• Ensured accuracy of data entry and reporting related to sales and customer
transactions.
• Assisted in training and coaching team members to align with quality standards.
• Worked directly with the director, assisting with side tasks and supporting
administrative functions.
Appointment Setter - Your Prospector Real Estate (Feb 2021 - April 2022)
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• Booked appointments to optimize clients' schedules and meet high targets.
• Prepared documentation for accurate record-keeping.
• Collaborated with loan officers and real estate agents to provide mutual value.
Quality Assurance Specialist - PanAsiatic Bacolod (March 2018 - Feb 2020)
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• Evaluated and provided feedback on agent recordings based on guidelines.
• Ensured products and services met established quality standards.
• Coached 40 agents weekly to maintain performance and compliance.
Customer Service Representative 3 | Technical Support
(PanAsiatic Bacolod City ( Oct 2015 - March 2018 )
Managing incoming calls and customer service inquiries Generating sales leads that
develop into new customers Identifying and assessing customers’ needs to achieve
satisfaction. Aldo performing technical troubleshooting in different devices and working
out shipments.
ACCOMPLISHMENTS
Best Customer Representative and High-Quality Score Best Quality Assurance Specialist
Education
• Bachelor of Science in Criminology, La Carlota City College
• Computer Hardware Servicing NC II, La SalleTech Inc., La Carlota
Certifications
• Certificate of Excellence (La Salle Tech) - Call Center Course NC II, February 2013 to
Present
• Certificate of Quality Excellence - Outstanding Performance on Commitment to Quality
• 100% External QA Score
Accomplishments
• Best Customer Representative and High-Quality Score
• Best Quality Assurance Specialist
