John Omil S. Meñez

I am a dedicated and detail-oriented professional with extensive experience in customer service, administrative support, appointment setting, and quality assurance auditing. With a strong background in handling customer interactions, ensuring compliance with quality standards, and optimizing operational processes, I take pride in delivering efficient and reliable support in every role I undertake.

My experience as a Sales BDC Auditor at Auto Services Unlimited allowed me to develop strong analytical and coaching skills. In this role, I audited sales processes to ensure compliance with company policies, analyzed call recordings to identify areas for improvement, and provided actionable insights to enhance sales performance. I worked closely with management to develop strategies for improving operational efficiency while also assisting in training and coaching team members to align with quality standards. This experience strengthened my ability to analyze data, monitor key performance indicators, and provide feedback that directly impacted business growth.

Before that, I worked as an Appointment Setter at Your Prospector Real Estate, where I specialized in booking appointments, managing schedules, and ensuring that clients received seamless service. I collaborated with loan officers and real estate agents to facilitate smooth transactions and maintained accurate documentation for record-keeping. This role enhanced my communication, time management, and organizational skills, which I continue to apply in my work today.

My background in customer service includes roles such as a Customer Service Representative Tier 3 and a Quality Assurance Specialist at PanAsiatic Solutions. As a Tier 3 representative, I managed escalated calls, provided troubleshooting assistance, and ensured high customer satisfaction through clear and professional communication. My ability to handle complex customer concerns and technical issues strengthened my problem-solving skills and ability to perform under pressure. As a Quality Assurance Specialist, I evaluated agent performance, reviewed call recordings, and provided coaching sessions to improve customer interactions. I worked with over 40 agents weekly, ensuring they met company quality standards and improved their service delivery.

With my diverse experience in customer service, administrative support, and quality assurance, I have developed a strong ability to multitask, adapt to different work environments, and consistently provide high-quality service. I am proficient in various tools, including Microsoft Office, Google Workspace, CRM platforms, and call auditing software. My attention to detail, ability to analyze and improve processes, and commitment to excellent service make me a valuable asset to any team. I am always eager to learn and grow, and I take pride in my ability to contribute positively to any organization I work with.