With seven years of hands-on experience as a customer service and sales representative, I bring a wealth of knowledge and expertise to the table. This extensive experience has allowed me to develop strong skills in both inbound and outbound customer interactions. Complementing my practical background, I hold a Bachelor's degree in Secondary Education, specializing in English. Additionally, I have earned Google Certification for Google Workspace Apps, further enhancing my ability to provide exceptional service. As a seasoned professional, I am well-equipped to deliver outstanding customer experiences and achieve impressive sales results.