John Michael Seno Canen

 John Michael Seno Canen Address: Mandaue City, Cebu, Philippines Email:- Phone: - PROFESSIONAL SUMMARY Virtual Assistant and Customer Service professional with 5+ years of experience in handling customer support, administrative tasks, and sales. Skilled in email management, scheduling, data entry, and CRM tools. Proven ability to work independently in remote environments while delivering high-quality service and meeting performance targets. Highly organized with strong attention to detail and ability to meet deadlines. SKILLS • Customer Support (Phone, Chat, Email) • Email & Calendar Management • Data Entry & Administrative Support • CRM Tools (Zendesk) • Google Workspace (Docs, Sheets, Gmail) • Microsoft Office (Word, Excel, PowerPoint) • Problem-Solving & Decision-Making • Time Management & Multitasking • Sales & Lead Conversion TOOLS & PLATFORMS • Zendesk (Customer Support CRM) • Google Workspace (Docs, Sheets, Gmail, Drive) • Microsoft Office (Word, Excel, PowerPoint) • Zoom / Microsoft Teams (Remote Communication) • Email & Calendar Management (Gmail, Outlook) • Data Entry & File Management WORK EXPERIENCE Customer Service Representative – TDCX 2025 – 2026 • Handled 50+ customer inquiries daily via phone, chat, and email • Assisted with orders, tracking, returns, and account-related concerns • Maintained high customer satisfaction by resolving issues efficiently • Accurately documented interactions using CRM tools Travel Sales Agent – Dyninno Philippines 2025 – 2025 • Assisted customers with flight bookings and travel planning • Managed inbound and outbound calls, converting inquiries into sales • Provided accurate information on airline policies and promotions • Customized travel itineraries based on customer needs Virtual Assistant (Remote) – TasksEveryday 2021 – 2022 • Managed emails, schedules, and administrative tasks for clients • Responded to customer inquiries and provided timely support • Maintained records and handled data entry tasks • Assisted in project coordination and daily operations Appointment Setter (Remote) – Alpha State Insurance 2021 – 2021 • Conducted outbound calls and followed up on leads • Scheduled appointments for sales representatives • Maintained accurate client records and updates Customer Service Representative – Tech Mahindra (UPS) 2020 – 2020 • Assisted customers with shipment tracking and claims • Resolved escalations and delivery issues • Ensured clear and professional communication Customer Service Associate – Concentrix (Anthem) 2019 – 2020 • Handled health insurance inquiries and policy support • Explained coverage and resolved claims issues • Maintained confidentiality of sensitive data Customer Service Representative – The Results Companies (Sprint) 2017 – 2018 • Assisted customers with billing and account concerns • Promoted services and handled technical inquiries • Achieved performance and quality targets. Customer Service Representative – Qualfon Philippines Inc. 2016 – 2017 • Handled inbound and outbound telecom support • Assisted with account setup, billing, and troubleshooting Education Bachelor of Science in Aircraft Maintenance Technology Philippine State College of Aeronautics Mactan-Benito Ebuen Air Base | 2022 – 2025