John Michael Seno Canen

I have several years of experience in customer service, sales, and virtual assistance, mostly handling U.S based accounts. I’ve worked on calls, email, and chat, helping customers with concerns like billing, account issues, troubleshooting, and general inquiries.

I also have experience in sales and lead handling, where I assist customers with their needs, explain options, and help convert inquiries into actual bookings, especially in travel. I’ve also done appointment setting, making sure leads are properly endorsed to the sales team.

As a Virtual Assistant, I’ve handled tasks like email management, scheduling, and data entry while working remotely. I’ve used tools like Zendesk, Google Workspace, and Microsoft 365 in my daily work.

I would say I’m reliable, easy to work with, and can handle tasks independently. I try to stay organized, communicate clearly, and make sure I provide good service in every interaction. I’m also open to learning new things so I can improve and do better in my role.