John Michael Pleños

JOHN MICHAEL PLEÑOS Mobile:- |-| LinkedIn PROFESSIONAL SUMMARY Result-driven professional with experience in order processing, inventory management and logistics coordination. Proven track record in managing e-commerce orders, streamlining shipping operations and providing excellent customer support. Adept at working remotely, collaborating with cross-functional teams and ensuring seamless operations across multiple platforms. KEY SKILLS: • Order Processing and Fulfillment • E-commerce Platform Management & Customer Support • TMS (Transportation Management System) Proficiency • Inventory Management & Logistics Management (LTL/FTL) • Shipping Label & Bill of Lading (BOL) Generation • Returns, Claims and Order Resolution • Problem Solving & Critical Thinking PROFESSIONAL EXPERIENCE: E-commerce Support & Logistics Specialist | Kardiel 04/2019 to 01/2025 • Processed orders across multiple e-commerce platforms, ensuring timely fulfillment • Monitored inventory to maintain consistent product availability • Collaborated with management, warehouse teams, freight carriers and 3PL to optimize logistics • Obtained shipping quotes and evaluated cost-effective options, focusing on LTL and FTL • Generated shipping labels, Bills of Lading and tracked shipment statuses • Provided customer support for inquiries, shipping issues, order modifications and handled returns and claims • Reviewed and acted on fraud alerts to prevent high-risk orders • Created invoices and assisted with various ad hoc tasks to support operations Back Office Specialist | Bravissimo Resourcing Inc. (Accenture) 03/2018 to 03/2019 • Compiling, verifying accuracy and sorting information to prepare source data for computer entry • Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output • Invoice generation and tracking • Manage ticket for page development EDUCATION Bachelor of Science: Information Technology Asian College of Technology REFERENCES: Available upon request