John Mark Sarzuelo
“Non nobis domine, non nobis. Sed nomini tuo da gloriam.”
Blk. 4, L. 12, Ph. 1-B, 4th Avenue
Citihomes Subd., Molino IV
Bacoor, Cavite 4102
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EXPERIENCE
SKILLS
Synchrony Global Services Phils. Inc., Alabang,
Muntinlupa — Phone Banker
Customer Service
April 2016 - PRESENT
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Gives excellent customer service to personal and business credit
card customers.
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Serves as the ‘Voice of the Customers’ (VOC) POC in every
Marketing & Operations
Management
Public Presentation
Research & Development
assigned team.
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Achieves excellent schedule adherence and non-absenteeism.
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Educates customers about the Company’s credit card offers and
AWARDS
gives basic competitor analysis.
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Serves as a frontliner for fraudulent case reportings and dispute
Q1 2017 Schedule Adherence
filings.
Champion - achieved 100%
Consistently gives extra mile to achieve and promote First Call
Schedule Adherence for
Resolution.
Jan-Mar 2017
Intelenet Global Phils. Inc., McKinley Hill, Taguig —
Banking Trainee
January 2016 - February 2016
-
Attended training for a British credit card company and learned
more about banking processes, rules, etc.
TeleTech Customer Care Mgt. Phils., Inc., Seaside Blvd.,
Pasay — Customer Service Associate
July 2015 - January 2016
-
Served as a frontliner for telecommunications and healthcare
VOC Champion - achieved
100% VOC EOM for Sept-Oct
2016 and Feb-Apr 2017
Rising Star Award - for
achieving high number of
rendered overtime.
Quality and Customer
Commendations - 3 WOW
Calls and 7 Customer
Commendations overall.
LOBs.
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Gave extra mile to achieve excellent customer service and
promote First Call Resolution.
LANGUAGES
English, Filipino, Spanish
EDUCATION
Adamson University, Ermita, Manila — B.S. Business
Administration - Major in Marketing Management
June 2011 - March 2015
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Officially graduated on April 27, 2015.
