John Mark Sarzuelo | Customer Service

Gives excellent customer service to personal and business credit
card customers.
Serves as the ‘Voice of the Customers’ (VOC) POC in every
assigned team.
Achieves excellent schedule adherence and non-absenteeism.
Educates customers about the Company’s credit card offers and
gives basic competitor analysis.
Serves as a front liner for fraudulent case reports and dispute
filings.
Consistently gives extra mile to achieve and promote First Call
Resolution.