John M Smith Iii

John M. Smith III 2009 Woodlands Dr SE, Smyrna, GA 30080 |- |-Professional Summary Dynamic client relations and project management professional with 10+ years of experience managing multimillion-dollar portfolios, leading remote teams, and optimizing customer engagement across public and private sectors. Strong background in landscape architecture, account management, and client enhancement. Proven ability to work independently using CRM systems and digital platforms. Certifications LEED Certified OSHA 10/30-Hour Certified Defensive Driving (National Safety Council) CPR & First-Aid Certified Master Compost (60Hrs) Forklift (United Academy) Certified Citizen's Pruner GSWCC Blue Card RainBird Irrigation Certified Education Bachelor of Landscape Architecture – ITT Tech Institute Technical Skills Salesforce | Microsoft Teams | Slack | Zoom | CompanyCam | Google Workspace | CRM Systems | Remote Collaboration | Microsoft Office Suite Professional Experience Director of Client Enhancements – Ed Castro Landscape Remote & On-Site | 2024 – Present • Spearhead strategic enhancement initiatives for residential and commercial accounts by developing customized landscape solutions that enhance property value and curb appeal. • Lead on-site and remote teams through design upgrades, budget forecasting, and service planning to meet client-specific goals. • Write and present detailed enhancement proposals including scope of work, pricing, scheduling, and visual presentations to facilitate sales closures. • Coordinate with purchasing and vendor teams to ensure timely procurement of materials, managing supply chain needs remotely and on-site. • Supervise daily team operations, including staff scheduling, timesheet approval, payroll coordination, and performance evaluations. • Mentor new employees and junior team members, sharing best practices in client relations, service delivery, and safety compliance. Account Manager – BrightView Landscape Services, Inc. Hybrid Role | 2020 – 2024 • Managed daily landscape operations for a $2.6M portfolio across commercial campuses, HOAs, and government clients including Amazon and Coca-Cola. • Conducted proactive site inspections and virtual check-ins to assess service quality, identify risks, and develop long-term maintenance strategies. • Authored and submitted enhancement proposals and RFP responses to secure new project phases and increase annual account value. • Oversaw team schedules, task assignments, and production workflow using digital platforms such as Salesforce, CompanyCam, and Microsoft Teams. • Submitted weekly timesheets and managed bi-weekly payroll reporting for field crews and service staff. • Provided ongoing coaching to account coordinators and production leads to improve client satisfaction and operational efficiency. Client Relations Specialist – NYC Department of Environmental Protection Remote & Field-Based | 2014 – 2020 • Led multi-agency environmental improvement initiatives for underserved neighborhoods, aligning program goals with citywide sustainability targets. • Drafted grant applications, internal proposals, and project reports to secure funding and ensure transparency for stakeholders. • Managed remote teams of up to 24 staff while coordinating fieldwork, safety training, and community outreach sessions. • Tracked employee hours and processed payroll documentation using city-standard reporting software. • Delivered training workshops to new team members on data collection, digital tools, and service delivery protocols. • Coordinated meetings with partner agencies to gain project approvals and foster collaborative solutions across departments.