John M Smith Iii

I’m a seasoned Account Manager and Project Management professional with over 10 years of experience leading high-value portfolios in landscape architecture, environmental services, and commercial property enhancements. I specialize in turning client objectives into actionable strategies that increase property value, improve customer satisfaction, and drive long-term partnerships.

In my current role as Director of Client Enhancements at Ed Castro Landscape, I oversee residential and commercial accounts from concept to execution. I lead cross-functional teams both on-site and remotely, manage project budgets, coordinate vendor procurement, and ensure timely service delivery. I own the client lifecycle, including client onboarding, proposal development, timeline forecasting, and stakeholder reporting. I also track KPIs to assess service quality and lead team training, scheduling, and payroll.

Previously, I served as an Account Manager at BrightView Landscape Services, where I managed a $2.6M portfolio that included high-profile clients like Amazon and Coca-Cola. I conducted routine site audits, developed enhancement proposals, and collaborated with operations teams to drive performance improvements. My responsibilities also included client retention, upselling services, managing RFP responses, and ensuring SLA compliance across all service areas.

Earlier in my career, I worked with the NYC Department of Environmental Protection, leading multi-agency sustainability initiatives in underserved neighborhoods. I wrote grants, secured funding, managed payroll, and conducted public outreach. This role sharpened my ability to work across departments and strengthened my communication, compliance, and data reporting skills.

I hold a Bachelor of Landscape Architecture and certifications including LEED, OSHA 10/30, CPR/First Aid, and RainBird Irrigation. I’m technically fluent in CRM systems, Salesforce, Microsoft Teams, Google Workspace, and other digital collaboration tools.

What sets me apart is my ability to blend strategic planning with operational execution. Whether managing a team, optimizing a client journey, or negotiating service contracts, I deliver results that align with business goals and exceed client expectations.