JOHN LINO G. BANDOY
DATA ENTRY SPECIALIST II CUSTOMER SERVICE REPRESENTATIVE
Phase 4 Lot 4 Block 74 Arkansas Street, Deca Homes, Tacunan, Mintal District, Davao City, Philippines
SUMMARY
Detail-oriented and results-driven professional with extensive experience in data management, quality assurance, and customer
support within global, fast-paced environments. Proven expertise in life sciences data governance, gained through multiple roles at
Veeva Systems, a leading provider of cloud-based solutions for the pharmaceutical and biotech industry. Skilled in clinical data
entry, data validation, root cause analysis, and regulatory compliance across multiple European markets.
Experienced in working with cross-functional teams, managing high-volume data with precision, and implementing process
improvements to ensure accuracy, consistency, and compliance with industry standards. Adept at using multiple systems
simultaneously, resolving discrepancies, and maintaining meticulous attention to detail under strict deadlines. Strong track record of
meeting and exceeding quality KPIs while supporting large-scale data projects in regulated environments.
TECHNICAL SKILLS
Data Entry
Database Management
Live chat and messaging
Technical Documentation
Internet-based Research
Excellent verbal and Non-verbal
communication Skills
Phone calls (Outbound and Inbound)
Email and Ticketing System
Data Analytics
Interpersonal skills
Collaboration and Proactiveness
PROFESSIONAL EXPERIENCE
Quality Assurance Quality Control Officer, Veeva Systems
Jan 2025 - August 2025
Ensured data accuracy by reviewing and validating updates to HCP and HCO profiles, aligning with quality guidelines.
Conducted regular quality audits, generating comprehensive reports to identify areas for improvement.
Collaborated with Data Stewards to provide feedback and deliver training on quality standards.
Reviewed and validated HCP/HCO data across multiple European department to ensure 99%+ accuracy, completeness, and
compliance with regulatory standards.
Performed daily and weekly quality audits in Veeva Network and CRM systems, identifying discrepancies and enforcing data
governance protocols.
Conducted root cause analysis on data issues and provided weekly reports to the management, implemented corrective
actions, and reduced discrepancy rates by 65% within the first quarter.
Collaborated with cross-functional teams including data stewards, compliance officers, and market leads to align data processes
with clinical and regulatory requirements.
Generated weekly quality performance reports, monitored trends, and recommended process improvements to enhance
efficiency and accuracy.
Delivered training and mentorship to data stewards on best practices for research practices, data entry, compliance, and system
navigation.
Managed updates and changes across multiple data management platforms, ensuring real-time accuracy for clinical research
and regulatory use.
Software Technical Support, Packiyo WMS
May 2024 - Dec 2024
Delivered exceptional customer service by responding to B2B client inquiries and requests through chat, email, and ticketing
systems, ensuring timely and clear communication.
Provided clients with detailed guidance on Packiyo WMS features, such as inventory management, order picking, shipping, and
returns, boosting operational efficiency and solving technical challenges.
- Identified client issues and complaints, promptly implementing effective solutions to ensure high customer satisfaction.
Managed and prioritized customer support requests and escalations, ensuring swift resolution of critical issues to minimize
downtime and improve client experience.
Collaborated closely with cross-functional teams to share insights, discuss client needs, and improve software usage, fostering a
supportive and team-oriented work environment.
Escalated complex technical issues to the Engineering team when required, ensuring advanced issues were addressed by
specialists to maintain service quality.
Actively participated in continuous improvement initiatives, providing actionable feedback to enhance software functionalities
and support processes, contributing to team development.
Managed OrderDesk accounts for 3PL and brand clients, ensuring seamless order processing and troubleshooting issues
related to order fulfillment that 3PL partners could not resolve.
Conducted thorough checks of software backends to identify root causes of issues, ensuring that client problems were resolved
quickly and efficiently.
Senior Data Steward, Veeva Systems
October 2022 - June 2024
Conducted in-depth internet research within the healthcare domain to gather accurate and relevant data for database updates.
Initiated outbound calls to healthcare practitioners and organizations to verify data, ensuring accuracy and consistency across
multiple regions.
Managed and updated electronic database records using tools like Google Sheets, ensuring the integrity of data while
streamlining information processing.
Focused on identifying and rectifying incorrect data elements, maintaining high standards of data quality and accuracy.
Led special projects working directly with major clients in the pharmaceutical sector, contributing to projects for the US, Canada,
and Europe departments.
Identified and stewarded specific data elements, playing an integral role in establishing data standards, controls, and protocols.
Met and exceeded daily performance goals related to both speed and accuracy in data entry and management, contributing to
overall team efficiency.
Provided regular updates on patient records, Healthcare Providers (HCPs) and Healthcare Organizations (HCOs) data to ensure
timely and accurate reporting.
Demonstrated strong data entry skills, ensuring precise and efficient handling of large datasets in a fast-paced environment.
Utilized proficiency in Windows, Internet-based research, Google Apps, MS Office, and other office software to streamline data
management processes.
Successfully worked independently in a remote setting, meeting rigorous daily deadlines and demonstrating excellent time
management.
Prioritized highly organized work, maintaining attention to detail and a strong commitment to data quality, ensuring that
deliverables were consistently met.
Adapted quickly to evolving tasks and project requirements, gaining expertise in healthcare, customer data, life sciences, and
market research industries.
E-commerce Customer Support/ Administrative Assistant
April 2022 - April 2023
Assisted customers in creating, submitting, tracking, and canceling orders.
Provided order updates, tracking information, and timely responses through email and chat, using communication platforms
such as Gorgias and Zendesk.
Updated and managed customer information across various tools like Shopify, Fulfillify, CRM, and Order Desk, maintaining
accurate and up-to-date records.
Coordinated with local and international couriers (FedEx, USPS, and UPS) for efficient tracking and delivery of packages.
Handled 80-100 tickets per day, ensuring thorough resolution of customer inquiries.
Contributed to the Product Knowledge Base, helping cx become more informed and self-sufficient in their product inquiries.
Maintained and updated product inventory spreadsheets in Shopify, ensuring accurate stock levels and product availability.
Generated weekly reports, such as inventory reports, shipment report and delayed orders report.
Reviewing order data, identifying discrepancies, and correcting errors efficiently.
Proficient in using Warehouse Management Systems (WMS) such as Packiyo and ShipHero for inventory tracking and
management.
Managed inventory updates for canceled, pending, returned, and refunded orders, using charts for weekly visual reporting.
Resolved system issues such as duplicate SKUs causing pending order statuses.
Expert in creating new products in Shopify and pushing data to WMS for warehouse operations.
Experienced in importing CSV files from WMS to update Shopify inventory and for purchase orders.
Utilized Order Desk to set up and manage sales channel integrations.
Collaborated effectively with customer support and warehouse teams, ensuring that customer issues were communicated and
addressed promptly.
Responded to inquiries from various social media platforms such Tiktok, Instagram, Youtube for community engagement
regarding product quality, order tracking, and dispute resolution, maintaining a professional online presence.
Customer Service Representative/ VXI Global Holdings
Jan 2021 - Jun 2022
Ensured all customer issues and concerns were addressed promptly, providing real-time resolutions to enhance customer
satisfaction.
Demonstrated a strong sense of urgency in responding to customer inquiries and issues, consistently meeting performance
targets.
Adopted a customer-centric approach, fostering long-term loyalty and retention through tailored solutions and personalized
service.
Proactively offered subscription plans that provided customers with VIP access, enhancing their experience and loyalty.
Managed both inbound and outbound calls, offering plans, updating client payments, and assisting with account management.
Retained customers by educating them on the value of the product and offering alternatives that met their specific needs and
preferences.
Stayed focused on large tasks while maintaining close attention to detail, ensuring high-quality service and accuracy in
customer interactions.
Demonstrated a comprehensive understanding of departmental resources, policies, and procedures, providing informed and
efficient customer support.
Consistently met productivity and quality standards, achieving established benchmarks while maintaining a high level of
customer service.
EDUCATION
University of Southeastern Philippines
Aug 2020 - July 2024
Bachelor of Applied Economics Major in Monetary and Financial Economics.
TOOLS EXPERTISE
Gorgias
Intercom
Google Email
Zoom
Google Calendar
Calendly
Google Docs and Sheets
Zoho
Order Desk
CHARACTER REFERENCE
Adrian Ayco
Current Position;
Staff Services Partner at Bruntwork
Former Team Leader at VXI Global
Order Desk
Shopify
ParcelPanel
Returnly
Trello
Okta
Outlook
Slack
Hubspot
Microsoft Office such as
Word and Excel for data entry
Buddy punch
17Track
ShipHero
Packiyo
YatPo
Paypal
