John Lino Bandoy

Detail-oriented and results-driven professional with extensive experience in data management, quality assurance, and customer support within global, fast-paced environments. Proven expertise in life sciences data governance through multiple roles at Veeva Systems, a leading provider of cloud-based solutions for the pharmaceutical and biotech industry. Skilled in clinical data entry, data validation, root cause analysis, and regulatory compliance across multiple European markets.

In addition to strong technical and analytical skills, I bring a solid background in customer support and client relations, gained from handling diverse roles in e-commerce and SaaS environments. Experienced in managing multi-channel support (live chat, email, and phone), technical troubleshooting, and customer onboarding, with a focus on delivering clear solutions and ensuring a positive customer experience. Adept at issue escalation, CRM management, and process documentation, while maintaining professionalism and empathy under pressure.

Experienced in working with cross-functional teams, managing high-volume data with precision, and implementing process improvements to ensure accuracy, consistency, and compliance with industry standards. Strong track record of meeting and exceeding quality KPIs, resolving discrepancies, and maintaining meticulous attention to detail under strict deadlines.

Skilled in tools such as Veeva CRM, Veeva Network, Jira, Zendesk, Shopify, Packiyo, Order Desk, ShipHero, and other CRM/ERP systems, with the ability to quickly adapt to new technologies. Recognized for building strong working relationships, providing exceptional client support, and contributing to both team success and customer satisfaction.