John Kirby Alcaraz

Hello,

I am John, an enthusiastic and high-achieving IT professional. I have 5+ years of experience providing IT Support in a BPO company.

Major responsibilities include providing level 1, 2 & 3 IT Support to the customers and internal staff through the Ticketing System, Help Desk support, System Maintenance, and Monitoring.

Key Skill: Ticketing System, Network and Networking devices monitoring, Windows Administration, ManageEngine Desktop central, Service and Performance monitor, Zendesk, Chat Support, and system troubleshooting.

I have experience in the Virtual Assistant role as an Amazon VA, I have experience in Amazon seller and Vendor central. I am well versed in Amazon Flat file Management, Product listing, Inventory Management, Order processing, Keyword research, and any other Amazon-related task

I am inclined to music, I love to play the piano. I also do a bit of casual motorbike driving and spend time with family and friends.