JOHN JERISH
CADANILLA
TEAM LEAD
PROFILE INFO
Leadership is influence. Being a leader is more of a responsibility
than a position which I have learned through personal experience
and being developed by my mentors. I believe I have acquired the
basic skills that a leader should have within the walls of my
educational institution and enhanced through years of practice
and execution in my career. I would like to offer my skills and
experience and hope to learn more and acquire more skills
through long term commitment.
CONTACT
WORK EXPERIENCE
CUSTOMER SERVICE
AMERICAN EXPRESS
Build meaningful relationships with our
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Unit 117 Lancris
Residences, Don Bosco,
Paranaque 1711
Customers through a consultative
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approach, understanding their current
and future needs, providing first contact
resolution and negotiating a positive
outcome for the customer and company.
Deliver world-class customer service, while
MY SKILLS
responding to customer inquiries and
Communication
concerns via inbound calls
Problem Solving
Efficiency
Influence
ACCESS WORLDWIDE
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Coaching and Development
CUSTOMER SERVICE & SALES TEAM LEAD
Manage day-to-day planning and
operation of the team.
Identifying strength and weaknes through
different methods and analysis
Direct reporting to higher management
and clients
Goal-oriented
SERVICE & SALES REPRESENTATIVE
SUTHERLAND GLOBAL
STALLIN VILLAMOREL
Sr. Operations Manager | Sitel
Group
--ELLAINE SAMSON
Sr. HR Business Partner |
OpenText Philippines
--
Taking inbound calls and resolving
2013 - 2016
REFERENCE
customers’ concerns for a
telecommunications provider in the US.
Nurture selling available service
enhancements or additional services.
MY EDUCATION
2005
2007
BS NURSING
TARLAC STATE
UNIVERSITY
2007
2010
AB ENGLISH
TARLAC STATE
UNIVERSITY
