John Jerish Cadanilla

My name is John and I love it when people are happy. I am a customer service advocate who believe that customer service is not only a profession but a way of living. It requires more than just good communication skills and a pleasant tone. Thus, it takes discipline and commitment to: 1. Being at your best with every customer. 2.Finding new ways to delight those who you serve. 3. Going beyond what is expected. 4. Doing ordinary things extraordinarily well. 5. Treating them as how you would treat your grandmother. 6. Surprising yourself with what you can do and 7. Think outside but not too far from the box.

Being in a customer service and sales industry for 12 years have taught me that customers are not just people at the other end of the line, but they are people who want to do business with us, they are not an interruption to my job, they are the reason for my job and most importantly they are individuals like all of us who have feelings and emotions.

These are the values and mindset I embodied as a representative, a coach and as a senior team leader and brought success to our campaign. Now, I want to share it with you to help lift or keep high quality customer service for your business.