John Jason Dominic Pedrano Gevera

JOHN JASON DOMINIC GEVERA Customer Service Representative - - https://www.linkedin.com/ in/john-jason-dominicgevera-b612212a7/ EDUCATION Senior High School Punta Princessa High School- Elementary Taloot Central Elem. School- EXPERTISE Troubleshooting Skills PROFILE 2 years experience as a customer service representative from 3 different companies. I specialized in voice, chat, and email, as well as troubleshooting to understand and provide resolution for my customers in my previous role as a Tech Support Representative at TaskEveryday. In my previous years, I worked with Sitel as Customer Service Rep with same role and also TechMahindra under retail account WORK EXPERIENCE JUNE 2022 - JUNE 2023 TaskEveryday Technical Support Worked under team supervision for Blink Company Cameras (Technical Account) Comprehension Includes multitasking and problem solving scenes Problem Solving Voice, email, and chat support Critical Thinking Communication Skills Proficiency in email systems Proactive Attitude Respond promptly and professionally to customer inquiries via email, live chat, and other communication channels Troubleshooting, Account Managing, Subscription, Placing orders via website, Refund. Sitel Group FEB 2022 - JUNE 2022 Customer Service Representative/Tech Support Worked under team supervision for Verizon Business (Telecommunications Account) Includes multitasking and problem solving. Billing, Refund, Payments, Place order, Tracking order, Return order. Voice and Email TechMahindra Aug 2021- Jan 2022 Product Design Manager Worked under team supervision for Hudson Bay Company Canada (Retail Account) Includes Multitasking and problem Solving Place order, Track order, Compensation, Refund, Account Management, Membership awards, Return, Replacement. Chat, Email, Voice. REFERENCES Luigi Garcia LANGUAGE English Team Lead Phone: Email : -- Cedric Rusiana Team Lead Phone: Email : --