John Henry Joromat--
Ozamiz City, Northern Mindanao
Summary
Dedicated IT Support Engineer with 2+ years of experience in a Managed Service Provider (MSP) environment,
supporting international clients. Proficient in Microsoft 365 administration, Windows Server & Active Directory, remote
support, and technical troubleshooting. Known for resolving 95% of tickets on first contact and building robust
documentation. Recently certified in Microsoft Security (SC-900) and actively pursuing deeper cloud security expertise.
Strong communicator, lifelong learner, and problem-solver under pressure.
Links
https://www.linkedin.com/in/john-henry-joromat/
Experience
IT Support Engineer
CloudConsole Inc. • Makati, NCR
08/2022 - Present
Delivered remote IT support for Australian SMB clients, handling issues related to Microsoft 365, Windows
Server, networking, and business applications.
Resolved 95% of tickets on first contact, supporting over 100+ end-users across various industries.
Maintained and supported 200+ systems and software deployments, minimizing downtime and disruption.
Diagnosed and resolved network issues (STB, WAPs, routers, switches), improving uptime and reducing repeat
incidents.
Managed Microsoft 365 tenants: onboarding/offboarding, license and mailbox management, spam filtering, and
security settings.
Conducted system audits and patching cycles, boosting infrastructure performance and reliability by 15%.
IT Specialist
Pryce Gases, Inc • General Santos, South Cotabato
11/2019 - 09/2020
Provided technical support and troubleshooting for company staff, ensuring optimal system functionality.
Implemented security measures and monitored compliance with IT policies.
Installed and updated software and hardware, ensuring system reliability.
Assisted in network monitoring and system diagnostics, proactively resolving technical issues.
Technical Skills
Microsoft 365: Admin Center, Exchange, licensing, compliance & security, spam filtering
Windows Server & Active Directory: User/group management, GPOs, OU structuring
Networking: DNS, DHCP, VPN (theoretical), STB/WAP/switch troubleshooting
Remote Tools: Autotask PSA, Datto RMM, Freshdesk, IT Glue
VoIP Systems: 3CX (Certified, training complete)
Documentation: SOP creation, knowledge base maintenance
Software Troubleshooting: Windows, M365, common business applications
Soft Skills
Strong customer service orientation
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Analytical thinker with rapid problem-solving skills
Proactive communicator in high-pressure environments
Experienced in Help Desk and remote-first support
Education
Bachelor's Degree in Information Technology
Ramon Magsaysay Memorial Colleges • General Santos, SOCSKSARGEN
03/2018
Certificates
Microsoft Security, Compliance, and Identity Fundamentals (SC-900) (Issued: June 12, 2025)
Microsoft 365 Fundamentals (MS-900) (Issued: September 9, 2024)
Microsoft Applied Skills: Administer Active Directory and Domain Services (Issued: July 29, 2024)
Kaseya Certified Technician in IT Glue (Issued: November 27, 2024)
Kaseya Certified Technician in Datto RMM (Issued: November 15, 2024)
Kaseya Certified Technician in Autotask PSA (Issued: November 13, 2024)
3CX Basic Certification V20 (Issued: March 23, 2023)
Scientific Computing with Python (Issued: July 10, 2023)
