John Henry Joromat

Dedicated IT Support Engineer with 3 years of experience in a Managed Service Provider (MSP) environment, supporting international clients. Proficient in Microsoft 365 administration, Windows Server & Active Directory, remote support, and technical troubleshooting. Known for resolving 95% of tickets on first contact and building robust documentation. Recently certified in Microsoft Security (SC-900) and actively pursuing deeper cloud security expertise. Strong communicator, lifelong learner, and problem-solver under pressure.