John Harvey Mangubat Baret

JOHN HARVEY BARET Medical Receptionist --Cebu, Philippines ABOUT ME With a solid foundation in administrative support and customer service, I bring a detail-oriented, goal-driven mindset to every task. My background spans healthcare, finance, and remote executive assistance—where I’ve consistently delivered high-level support through calendar and inbox management, client communication, and problem-solving. Known for being competent, highly organized, and an effective communicator, I thrive in roles that require precision, discretion, and proactive coordination. Outside of work, I create intricate vestments, a craft that demands focus, dedication, and an exceptional eye for detail. WORK MAR 2021 JUL 2025 FREELANCE Executive Assistant - Real Estate & Medical Support Specialist ● ● ● ● ● AUG 2023 JAN 2025 ● ● ● ● SEP 2022 AUG 2023 Provided executive-level support to a U.S.-based medical provider by managing inboxes, coordinating calendars, and organizing virtual meetings, ensuring efficient day-to-day operations. Responded to healthcare inquiries and handled appointment scheduling, insurance verification, and patient record updates with high attention to detail. Maintained over 95% quality assurance scores while handling 60+ interactions daily, ensuring compliance with HIPAA and internal policies. Oversaw case documentation, digital file management, and task tracking using various online tools to support both medical and real estate clients. Assisted with high-level client communications and scheduling, allowing leadership to focus on strategic priorities by taking ownership of time-sensitive administrative duties. CONCENTRIX Fraud Analyst Investigated and resolved 20+ fraud cases daily involving suspicious transactions and identity theft Conducted in-depth research and documented findings to support policy compliance and improve fraud prevention Communicated clearly with customers to deliver resolutions and reinforce trust in financial services Contributed to enhanced detection timelines and reduced repeat fraud incidents through collaborative analysis RESULTSCX Customer Service Representative ● ● ● ● Assisted healthcare plan members with benefit-related concerns, billing questions, and pharmacy issues via inbound calls Managed 60+ calls daily while maintaining high quality assurance scores and customer satisfaction ratings, resulting in monthly performance incentives Documented and resolved cases within customer relationship management tools, contributing to team accuracy and service efficiency Ensured compliance with HIPAA standards through consistent attention to detail and secure data handling EDUCATION TASK EXPERTISE SAN CARLOS SEMINARY COLLEGE Propaedeutic Philosophy Email & Inbox Management Document Preparation Information Research Meeting Facilitation Customer Service and Support Appointment Setting Travel Management Data Management PROFICIENCY IN TOOLS INTERESTS Asana Canva Google Calendar Google Docs Google Mail Google Sheets Google Slides Loom Microsoft Excel Microsoft Outlook Microsoft PowerPoint Notion Slack Trello Zoom Music Reading Creative Writing Volunteer Work Sewing and Crafting TRAINING & ACHIEVEMENTS Executive Partner Training - Athena (April 2025)