John Glenn Bayron

 * Proficient in the use of various Microsoft Products including Windows Operating System platforms, Microsoft Office (Word, Excel, PowerPoint and Outlook), Internet Explorer/Outlook Express bundle and other Microsoft Email Clients. * Basic knowledge in the use of Macintosh Operating System, Mac Mail, Safari, Google Chrome and Mozilla Firefox. * Extensive knowledge in computer hardware management and troubleshooting concerning Internet connectivity (DSL and Cable Internet). JUNE 12, 2006 – AUGUST 2010 Technical Support Representative – Sykes Asia Worked as a Level 1 Technical Support Representative for an ISP account. Performed initial technical problem analysis for connectivity, software and email issues through phone support. SEPTEMBER 13, 2010 – SEPTEMBER 13, 2015 Technical Support Representative – [24]7 (24/7 Customer, INC.) Works as a Level 2 Technical Support Representative for a Cable Internet Provider account. Performs technical problem analysis for internet connectivity for both wired and wireless devices, basic computer troubleshooting and email issues through phone support. SEPTEMBER 14, 2015 – JUNE 13, 2017 Customer Happiness Agent – Getaround Full time Customer Service Representative for a peer-to-peer car sharing service based in San Francisco, California. Responds to customer inquiries through Zendesk support system. Talks with customers daily to assist and answer questions/requests. MFI Foundation, Inc. – Pasig City CCNA Routing and Switching – Introduction to Networks (June 2015) Asian College of Science & Technology – Lower Antipolo BS Computer Science (2003 - 2006) BS Computer Engineering (2001 - 2003) Roosevel College – Cainta Secondary Education Age32 Date of Birth01 December 1984 Place of BirthSta. Mesa Heights Medical Center, Quezon City NationalityFilipino ReligionRoman Catholic Height5’ – 04’’ Weight110 lbs. StatusSingle