John Evan Protacio

JOHN EVAN GUTIERREZ PROTACIO--Lagmay Cmpd Brgy San jose Dasmarinas city Cavite Skype ID:Joboy123 OBJECTIVE: Secure a responsible career to fully utilize my training and skills, while making a significant contribution to the success of the company. PERSONAL DATA Religion:Christian Marital Status: Single Birth date: December 12 1992 Birth Place: Dasmarinas EDUCATIONAL BACKGROUND: Primary-Zenaida Hunt Gana Memorial School Secondary – Southern Philippines institute of Science and technology Tertiary – Cavite State University (Imus Campus) Bs Psychology WORK EXPERIENCE Company Name: IQOR Philippines Position: Senior Specialist Period: November 2014- march 2016 Duties and responsibilities Collection specialist-Inbound phone support Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Projects & its description: Sprint Collection specialist-Inbound phone support Technologies used: Icare ,Csm adobe PDf ,google doc and Microsoft office word,excel and ppt Company Name: RMS COLLECT PHILIPPINES Position: Senior Specialist Period: March 2016 – march 2019 Duties and responsibilities: Sprint Chat collection/ Social Media specialist Sprint Chat collection - Providing customer service Via chat or Social media domain regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Projects & its description: Sprint Collection Chat support and Social care specialist Technologies used: Icare ,Csm, adobe PDf, Nuance, lithium and Microsoft office word,excel and ppt On-the-job training Company Name: Southern Philippines Institute of Science and technology Position: On-the-job training Period: November 2013 to February 2014 Duties and responsibilities: Guidance office and Human resources Staff Substitute teacher and guidance councelor SKILLS 2-4 years High Volume corporate Collections experience. Knowledge of Billing and Collections procedures Accounts Receivable knowledge/experience a plus Strong attention to detail, goal oriented Commitment to excellent customer service Excellent written and verbal communication abilities Able to use adobe PDf ,google doc and Microsoft office word,excel and ppt Training and Seminars 3Ts In education –Cavite State University (imus Campus) - 2012- Island Cove Arts for teaching- Cavite State University (Imus Campus)-- 2012 Reference person Leopoldo Ayala  | Operation Manager Former  Manager IQOR PHILIPPINES /RMS COLLECT PHILIPPINES INC--           Alfred Capistrano | Operation Manager Former  Supervisor IQOR PHILIPPINES /RMS COLLECT PHILIPPINES INC--  CALVIN KLEIN TALAY Former  Supervisor IQOR PHILIPPINES /RMS COLLECT PHILIPPINES INC--