JOHN EARL STEPHEN MORAN
SUPPORT SPECIALIST
PROFILE
CONTACT
--San Pascual City,
Batangas
Experienced Customer Service and Technical Support Specialist with a B.Sc.
in Computer Science and over seven years in the industry. Skilled in CRM
software, chatbots, and email marketing tools, I excel in delivering
personalized customer experiences that drive business growth. At Virtual
Champs Global, I improved retention and referral rates through quality
support. My leadership at iQor involved managing a 14-member team and
enhancing performance through data-driven strategies. Eager to contribute to
customer service excellence and continue growing in my career.
WORK EXPERIENCE
EDUCATION
2012 - 2016
UNIVERSITY OF BATANGAS
Virtual Champs Global Inc.
2019 - 2024
Customer Service Specialist | Technical Support Specialist
Delivered Tier 1 & Tier 2 support, including product onboarding and
website setups.
Handled account issues, software troubleshooting, and escalations to
DevOps.
Bachelors in Computer
Science
iQor Philippines
Technical Support Manager
SKILLS
Customer Service
Technical Support
Managed a technical support team for a US telco, improving team
performance through data-driven strategies.
TeleTech
Customer Service Specialist
Customer Satisfaction
Effective Communication
Critical Thinking
2016 - 2017
Provided tier 2 support and assisted teams with complex issues and
innovative solutions.
Time Management
Leadership
2017 - 2019
Alorica
Customer Service Representative
2015 - 2016
Supported a project-based credit card account and contributed to the
first offshore credit-granting department in the Philippines.
LANGUAGES
English (Fluent)
Filipino (Fluent)
Spanish (Basic)
REFERENCE
Kate Meldy Hormillado
Christina Sleight
Operations Manager
Supervisor
Phone: -
Phone:
-
Email :
-
Email :
-
