John Earl Stephen G. Moran

Experienced Customer Service and Technical Support Specialist with a B.Sc. in Computer Science and over seven years in the industry. Skilled in CRM software, chatbots, and email marketing tools, I excel in delivering personalized customer experiences that drive business growth. At Virtual Champs Global, I improved retention and referral rates through quality support. My leadership at iQor involved managing a 14-member team and enhancing performance through data-driven strategies. Eager to contribute to customer service excellence and continue growing in my career.