JOHN DIAVON ESTOCHE
JOB TITLE: VIRTUAL ASSISTANT | CUSTOMER SUPPORT | SOCIAL MEDIA MANAGER
PROFESSIONAL SUMMARY
CONTACT
I’m a detail-oriented Virtual Assistant with a degree in Business Administration
major in Marketing Management, and experience in customer service, social
media management, and graphic design. I’ve worked in BPO companies
handling travel and telco accounts, and also as a freelance photographer and
content creator. I’m proficient in tools like Google Workspace, Canva, Trello,
and CRM systems, and I’m eager to help businesses stay organized, grow
online, and deliver great customer experiences.
Phone:-
Email:-Address: Iloilo City, Iloilo, 5000
WORK EXPERIENCE
Freelance Photographer
Self-employed | 2020 – 2024
Worked with different teams in Iloilo for events and creative shoots.
Delivered high-quality outputs with attention to detail and client satisfaction.
Freelance Social Media Manager / Graphic Designer
Self-employed | 2021 – 2024
Managed Facebook page of a local business, creating all graphics and content.
Increased page engagement through strategic posting and creative visuals using Canva.
Scheduled posts, replied to inquiries, and boosted visibility.
Customer Service Representative – Travel Account
WNS Global | Feb 2025 – May 2025
Assisted travelers with booking, check-ins, and cancellations.
Familiar with KM Tools and Citrix for backend processing.
Worked under pressure while maintaining service quality.
Customer Service Representative
Iqor Philippines | June 2025 – Present
Handled customer inquiries related to billing, accounts, and telco concerns.
Used tools like Citrix, Atlas, Samson, C2, and Glean AI.
Ensured excellent customer satisfaction through efficient and polite communication.
SKILLS & COMPETENCIES
Email & Calendar Management – Experienced in organizing schedules, setting appointments,
and managing inboxes efficiently.
Customer Support (Phone, Chat, Email) – Strong communication skills with background in
handling inquiries and resolving issues professionally.
Data Entry & Documentation – Accurate and fast in inputting, organizing, and managing
data.
Google Workspace & Microsoft Office – Proficient in Docs, Sheets, Excel, and Word for
everyday VA tasks.
Project & Task Management – Familiar with tools like Trello, Notion, and Slack to manage
remote tasks and collaborate with teams.
Social Media Assistance – Able to support content scheduling, basic engagement, and visual
creation using Canva.
Attention to Detail – Consistently ensures accuracy, clarity, and completeness in all assigned
tasks.
Adaptability & Fast Learner – Quick to learn new tools and adjust to client workflows and
system
ACADEMIC HISTORY
PHINMA University of Iloilo 2021 - 2025
Iloilo City, Iloilo
Bachelor of Science in Business Administration Major in Marketing
Iloilo City National High School 2014 - 2020
Iloilo City, Iloilo
High School Diploma
Manuel L. Quezon Elementary School 2008 - 2014
Iloilo City, Iloilo
Elementary Diploma