John Diavon Estoche

JOHN DIAVON ESTOCHE JOB TITLE: VIRTUAL ASSISTANT | CUSTOMER SUPPORT | SOCIAL MEDIA MANAGER PROFESSIONAL SUMMARY CONTACT I’m a detail-oriented Virtual Assistant with a degree in Business Administration major in Marketing Management, and experience in customer service, social media management, and graphic design. I’ve worked in BPO companies handling travel and telco accounts, and also as a freelance photographer and content creator. I’m proficient in tools like Google Workspace, Canva, Trello, and CRM systems, and I’m eager to help businesses stay organized, grow online, and deliver great customer experiences. Phone:- Email:-Address: Iloilo City, Iloilo, 5000 WORK EXPERIENCE Freelance Photographer Self-employed | 2020 – 2024 Worked with different teams in Iloilo for events and creative shoots. Delivered high-quality outputs with attention to detail and client satisfaction. Freelance Social Media Manager / Graphic Designer Self-employed | 2021 – 2024 Managed Facebook page of a local business, creating all graphics and content. Increased page engagement through strategic posting and creative visuals using Canva. Scheduled posts, replied to inquiries, and boosted visibility. Customer Service Representative – Travel Account WNS Global | Feb 2025 – May 2025 Assisted travelers with booking, check-ins, and cancellations. Familiar with KM Tools and Citrix for backend processing. Worked under pressure while maintaining service quality. Customer Service Representative Iqor Philippines | June 2025 – Present Handled customer inquiries related to billing, accounts, and telco concerns. Used tools like Citrix, Atlas, Samson, C2, and Glean AI. Ensured excellent customer satisfaction through efficient and polite communication. SKILLS & COMPETENCIES Email & Calendar Management – Experienced in organizing schedules, setting appointments, and managing inboxes efficiently. Customer Support (Phone, Chat, Email) – Strong communication skills with background in handling inquiries and resolving issues professionally. Data Entry & Documentation – Accurate and fast in inputting, organizing, and managing data. Google Workspace & Microsoft Office – Proficient in Docs, Sheets, Excel, and Word for everyday VA tasks. Project & Task Management – Familiar with tools like Trello, Notion, and Slack to manage remote tasks and collaborate with teams. Social Media Assistance – Able to support content scheduling, basic engagement, and visual creation using Canva. Attention to Detail – Consistently ensures accuracy, clarity, and completeness in all assigned tasks. Adaptability & Fast Learner – Quick to learn new tools and adjust to client workflows and system ACADEMIC HISTORY PHINMA University of Iloilo 2021 - 2025 Iloilo City, Iloilo Bachelor of Science in Business Administration Major in Marketing Iloilo City National High School 2014 - 2020 Iloilo City, Iloilo High School Diploma Manuel L. Quezon Elementary School 2008 - 2014 Iloilo City, Iloilo Elementary Diploma