John De Guia

JOHN DE GUIA OPERATIONS MANAGER EDUCATION University of San Carlos Technological Center Bachelor of Science in Industrial Engineering 06/1995 – 10/2001 Philippine Institute of Industrial Engineer - Member PROFILE Enthusiastic Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in manufacturing, banking, shipping and information technology industries CONTACT ADDRESS: 118 Gladiola Street, Greenhills Subdivision, Casuntingan, Mandaue City PHONE:- WEBSITE: Linkedin.com/in/john-de-guia- EMAIL:- SKILLS Project Management Supply Chain Management Leadership Product Management Search Engine Optimization Sacred Heart School – Ateneo de Cebu High School Diploma 06/1991 – 03/1995 Loyalty Awardee WORK EXPERIENCE SHIPGUIDE CORPORATION Operations Manager 07/2013–Present Directed day to day operations focused on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports. Implement policies and standard operating procedures for continuous improvement. Resolved escalated concerns using professionalism and understanding of all facets of issues. Developed project management roadmap to define project objectives, timelines and milestones. Built relationship with customers and managed accounts to drive revenue and profit. NCR CEBU DEVELOPMENT CENTER INC. Business Operations Analyst 03/2012–07/2013 Managed tagging data and provide monthly report for the channel revenue. Support Channel Account Manager in ordering thru NCR Services to ensure proper entitlement and revenue flow. Develop and run schedule reports on diagnostic and parts purchases by partner which will be supplied to Global Channel Services team, Channel Account Manager to ensure contract compliance. Generate EDW Query and Perform Audit review of service performance as part of the ad hoc reports for NCR Partners. Carried out day to day duties and accurately and efficiently. JOHN DE GUIA OPERATIONS MANAGER WORK EXPERIENCE PROFILE Enthusiastic Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in manufacturing, banking, shipping and information technology industries CONTACT ADDRESS: 118 Gladiola Street, Greenhills Subdivision, Casuntingan, Mandaue City PHONE:- WEBSITE: Linkedin.com/in/john-de-guia- EMAIL:- SKILLS Project Management Supply Chain Management Leadership Product Management Search Engine Optimization NCR CEBU DEVELOPMENT CENTER INC. Project Scheduler Team Lead 02/2011 – 03/2012 Developed and initiated projects, including managing costs, schedule and performance. Developed implementation methodologies to rein in project costs while meeting key milestones. Updated operational methods, oversaw accounting procedures, tracked information and complied data to improve efficiency. Developed executive presentations and reports to facilitate project evaluation and process improvement. Oversee daily activities of 10 Project Schedulers and maintained effective timely communication with Field Service Technicians and Project Managers for updates and escalations. NCR CEBU DEVELOPMENT CENTER INC. Resource Coordinator 06/2010 – 02/2011 Created plans and communicated deadlines to ensure projects were completed on time. Worked closely with implementation coordinators to maintain optimum levels of communications to effectively complete projects. Proved successful working within tight deadlines and fast paced atmosphere. Worked with Field Service Technicians to understand needs and provide excellent service. Saved $1,000.00 by implementing cost-saving initiatives that addressed long-standing problems. TRAX TECHNOLOGIES INC. Customer Carrier Process Manager 07/2008 – 04/2010 Liaised with customer, management and sales team to better understand customer needs and recommend appropriate solutions. Used consultative sales approach to understand customer needs and recommend relevant offerings. Elevated account management by predicting potential competitive threats and outlining proactive solutions. Manage accounts ( HP and Dupont ) with the use of the tools for audit payments ( data, quality, rating and cost allocation ) with audit compliance to ensure on time payments of freight services. Developed and implemented performance improvement strategies and plans to promote continuous improvement. JOHN DE GUIA OPERATIONS MANAGER WORK EXPERIENCE PROFILE Enthusiastic Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in manufacturing, banking, shipping and information technology industries CONTACT ADDRESS: 118 Gladiola Street, Greenhills Subdivision, Casuntingan, Mandaue City PHONE:- WEBSITE: Linkedin.com/in/john-de-guia- EMAIL:- SKILLS Project Management Supply Chain Management Leadership Product Management Search Engine Optimization AEGIES PEOPLE SUPPORT INC. E-Rep Agent 05/2017 – 05/2008 Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions. Offered internal and external customers first-rate customer service to maximize satisfaction and business success. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds to last resort to maintain customer satisfaction. Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Reinforced established quality control standards and followed procedures for optimal customer interactions. LEAR CORPORATION Production Planner 11/2004 – 04/2007 Worked with manufacturing supervisors and team members to understand supply needs and bring levels with desired tolerances. Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets Conferred with managers, sales teams and engineering team to revise plans and achieve demanding targets. Realigned production schedules to factor in changing conditions such as material shortages and changing designs. Successfully identified discrepancies and recommended changes to inventory to increase profits. CERTIFICATIONS - Yellow Belt Certification NCR CEBU DEVELOPMENT CENTER INC. Shipbuilding and Ship Repair ( SBSR ) Road Mapping Seminar Maritime Industry Authority