John Darren S. Pacquiao

John Darren Sauro Pacquiao-https://www.linkedin.com/in/johnpacquiao (- Aspiring Admin Virtual Assistant Building Strong Client Relationships and Mastering Administrative Excellence As an aspiring Admin Virtual Assistant, I bring a strong background in administrative support and customer service, complemented by experience as a medical biller. I have successfully scheduled 30+ weekly client appointments, maintained 98% data accuracy for 200+ business accounts using Trello and CRM tools, and provided top-notch service to both general and VIP clients. My expertise extends to managing Shopify orders, coordinating international shipments, and handling high volumes of inquiries across email, WhatsApp, and social media. Additionally, I processed 40-50 medical insurance claims daily, ensured data accuracy, and trained new hires on billing procedures, all while adhering to strict HIPAA guidelines. With excellent organizational skills, attention to detail, and a commitment to meeting deadlines, I’m ready to deliver reliable, high-quality support to help businesses streamline operations and achieve their goals. Skills    High expertise in CRM tools, Shopify, Power Automate and Software Editor Collaboration and teamwork experience Highly organized with expertise in database management and updates Experiences Clerk—Medical Biller ASC Strategic Revenue Solutions, LLC        Professionally trained in addressing and following up with high-value clients Profecient in Adobe Acrobat Pro Teachable, with a strong ability to understand and meet customer needs October 2023 – November 2024 Processed 40-50 medical insurance claims daily with precision. Secured sensitive patient information, managing PDF documents in compliance with HIPAA. Trained new hires on medical billing and claim submission procedures. Ensured data accuracy and compliance, maintaining a high standard for patient confidentiality. Regularly reported data via spreadsheets and team platforms, ensuring records were updated daily. Customer Service Delight & Finance Sign of the Times       May 2023 – August 2023 Handled 250 plus daily customer inquiries via Zoho, WhatsApp, Instagram, and eBay. Maintained a 98% accuracy rate in updating customer data and banking details. Coordinated DHL international product shipments to ensure timely delivery. Managed Shopify order fulfillment, improving customer needs and satisfaction. Built strong relationships with both general and VIP clients, enhancing brand loyalty. Admin Virtual Assistant PPE Linx, LLC      April 2021 – May 2023 Connected clients with top PPE suppliers, ensuring product quality. Scheduled and managed 30 plus weekly client appointments, keeping accurate records. Updated lead information for 200 business accounts daily using Trello for seamless tracking. Maintained high customer satisfaction through proactive communication and follow-ups. Boosted sales by contacting leads and providing excellent customer support for PPE products.