John Christian Soriano

JOHN CHRISTIAN B. SORIANO, AINS Las Pinas City, Metro Manila, Philippines-- EMPLOYMENT BACKGROUND November 2020 - Present Social Media Assistant | Virtual Assistant Creative-boost | Design Domination Instagram: @design.domination|Facebook:@creativeboostco Website: Creative-boost.com Manage and schedule posts on all Social Media platforms (Facebook group and page, Instagram, LinkedIn Company page, Twitter, Pinterest and YouTube) Create media images through Canva from a provided template Proofread captions and transcript for Podcast Manage Facebook group community Manage weekly newsletter via MailerLite Make minor website updates in WordPress September 2017 - Present Social Media Manager | Business Owner Fragrance Blend Perfume Shop | Las Pinas City, Metro Manila Instagram: @fragranceblend | Facebook: Fragrance Blend Design and implement social media strategies to align with business goals. Generate, edit, publish and share engaging content daily (e.g., original text, photos, basic videos). Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Oversee social media accounts’ design (e.g., Facebook timeline cover, profile pictures and layout) October 2019 – March 2021 Quality and Training Associate AIG Shared Services Philippines | Alabang, Muntinlupa City (Tasks below are in addition to previous training tasks) Participates in design of business process quality checklist and quality standards Performs process monitoring and provides trend data to management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Facilitates Calibration Meeting with Subject Matter Experts, Management and process specialists. Provides actionable data to various internal support groups as needed. Prepares and analyzes internal and external quality reports for management staff review. Provides feedback to team leaders and managers. Process Expert Responsible in making and updating Standard Operating Procedures and Training Manual Provide coaching / feedback session Perform other duties as assigned May 2017 – October 2019 Associate Process Trainer AIG Shared Services Philippines | Alabang, Muntinlupa City Conduct New Hire, Process/Refresher/Systems, Migrations, Cross-training, & Soft Skills training for staff within the time-frame allowed Provide performance feedback and coaching to trainees as necessary Design and develop the training materials and training program Facilitate supervised training session Meet with Operations, Quality and Stakeholders to discuss training needs and opportunities Monitor the tasks/volumes ensuring quality and product specifications are followed Monitor agents to spot errors, deviations & conduct corrective measures/coaching Make reports and summary of agent's performance based on their product knowledge and processing expertise April 2014 – May 2017 Business Processing Specialist (Financial Lines) AIG Shared Services Philippines | Alabang, Muntinlupa City Supports Underwriters in completing underwriting tasks (Submission, Rating Prep (Data Entry), Policy Issuance and postbind processes Cross-trained in all Divisions under Financial Lines Data Entry Supported Volume Distribution for all divisions Facilitated and attended calibration sessions with SMEs and QAs Created training materials for Rating Prep (Data Entry) in all divisions Supported Internal Quality checking for the Team’s Quality Score Improvement Trained Manila Team for the New Division (Professional Liability, Financial Institution and Public Accounts) on a Class room set-up. Trained the KL Team for the New Division (Professional Liability, Financial Institution and Public Accounts) through AT&T webex Point of Contact for New Division (Professional Liability, Financial Institution and Public Accounts) January 2014 - March 2014 Call Center Representative (Country X – SG Account) AIG Shared Services Philippines | Alabang, Muntinlupa City Auto-Insurance Claims – Customer Service Calls Passed Licensure Exams in Singapore needed for the account April 2012 - Dec 2013 Service) Call Center Representative (UK Barclaycard – Customer Firstsource Solutions Limited | Alabang, Muntinlupa City • Provide excellent customer service to credit card holders. Processes payments, Balance Transfers and other general inquiries. • Upsell (Offer Credit card products appropriate to customer) • Retention – ensure cardholders will retain their credit card accounts. • Make customers aware of their credit card’s benefits. Jan 2011- Feb 2012 HR Specialist ACS, A Xerox Company | One-Ecom, MOA Complex, Pasay City • Manage Xerox HR Shared Inbox. • Maintain trackers used in documenting requests received • Processing Job Offers, Termination, Internal Job Offers and Leave Application by all employees of Xerox UK. EDUCATION Tertiary Manila Doctors College Bachelor of Science in Nursing- CERTIFICATION December 2019 DDI Certified Facilitator Development Dimensions International (DDI) November 2019 AINS (Associate in General Insurance) American Institute for Chartered Property Casualty Underwriters AINS 23 – Commercial Insurance American Institute for Chartered Property Casualty Underwriters October 2018 AINS 22 – Personal Insurance American Institute for Chartered Property Casualty Underwriters June 2018 AINS 21 – Property and Liability Insurance Principles American Institute for Chartered Property Casualty Underwriters February 2014 Basic Insurance Concepts and Principles (BCP) Singapore College of Insurance Personal and General Insurance (PGI) Singapore College of Insurance TRAINING & SEMINARS 2019 DDI: Facilitator Certification Program 2018 DDI: Building and Sustaining Trust DDI: Communicating for Leadership Success DDI: Coaching for Peak Performance ADDIE Model SKILLS Key Skills Leadership Problem Solving and Multi-Tasking Ability to work under pressure Facilitation and Module Development Coaching Technical Skills Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) Storyboarding (basic) Design and develop illustrations, logos and other designs using Canva / Over Application