JOHN CHRISTIAN B. SORIANO, AINS
Las Pinas City, Metro Manila, Philippines--
EMPLOYMENT BACKGROUND
November 2020 - Present
Social Media Assistant | Virtual Assistant
Creative-boost | Design Domination
Instagram: @design.domination|Facebook:@creativeboostco
Website: Creative-boost.com
Manage and schedule posts on all Social Media platforms (Facebook
group and page, Instagram, LinkedIn Company page, Twitter,
Pinterest and YouTube)
Create media images through Canva from a provided template
Proofread captions and transcript for Podcast
Manage Facebook group community
Manage weekly newsletter via MailerLite
Make minor website updates in WordPress
September 2017 - Present
Social Media Manager | Business Owner
Fragrance Blend Perfume Shop | Las Pinas City, Metro Manila
Instagram: @fragranceblend | Facebook: Fragrance Blend
Design and implement social media strategies to
align with business goals.
Generate, edit, publish and share engaging content
daily (e.g., original text, photos, basic videos).
Collaborate with other teams, like marketing, sales
and customer service to ensure brand consistency
Communicate with followers, respond to queries in
a timely manner and monitor customer reviews.
Oversee social media accounts’ design (e.g.,
Facebook timeline cover, profile pictures and
layout)
October 2019 – March 2021
Quality and Training Associate
AIG Shared Services Philippines | Alabang, Muntinlupa City
(Tasks below are in addition to previous training tasks)
Participates in design of business process quality
checklist and quality standards
Performs process monitoring and provides trend
data to management team.
Uses quality monitoring data management system
to compile and track performance at team and
individual level.
Facilitates Calibration Meeting with Subject Matter
Experts, Management and process specialists.
Provides actionable data to various internal support
groups as needed.
Prepares and analyzes internal and external quality
reports for management staff review.
Provides feedback to team leaders and managers.
Process Expert
Responsible in making and updating Standard
Operating Procedures and Training Manual
Provide coaching / feedback session
Perform other duties as assigned
May 2017 – October 2019
Associate Process Trainer
AIG Shared Services Philippines | Alabang, Muntinlupa City
Conduct New Hire, Process/Refresher/Systems,
Migrations, Cross-training, & Soft Skills training for
staff within the time-frame allowed
Provide performance feedback and coaching to
trainees as necessary
Design and develop the training materials and
training program
Facilitate supervised training session
Meet with Operations, Quality and Stakeholders to
discuss training needs and opportunities
Monitor the tasks/volumes ensuring quality and
product specifications are followed
Monitor agents to spot errors, deviations & conduct
corrective measures/coaching
Make reports and summary of agent's performance
based on their product knowledge and processing
expertise
April 2014 – May 2017
Business Processing Specialist (Financial Lines)
AIG Shared Services Philippines | Alabang, Muntinlupa City
Supports Underwriters in completing underwriting tasks
(Submission, Rating Prep (Data Entry), Policy Issuance and postbind processes
Cross-trained in all Divisions under Financial Lines Data Entry
Supported Volume Distribution for all divisions
Facilitated and attended calibration sessions with SMEs and QAs
Created training materials for Rating Prep (Data Entry) in all
divisions
Supported Internal Quality checking for the Team’s Quality Score
Improvement
Trained Manila Team for the New Division (Professional Liability,
Financial Institution and Public Accounts) on a Class room set-up.
Trained the KL Team for the New Division (Professional Liability,
Financial Institution and Public Accounts) through AT&T webex
Point of Contact for New Division (Professional Liability, Financial
Institution and Public Accounts)
January 2014 - March 2014
Call Center Representative (Country X – SG Account)
AIG Shared Services Philippines | Alabang, Muntinlupa City
Auto-Insurance Claims – Customer Service Calls
Passed Licensure Exams in Singapore needed for the account
April 2012 - Dec 2013
Service)
Call Center Representative (UK Barclaycard – Customer
Firstsource Solutions Limited | Alabang, Muntinlupa City
• Provide excellent customer service to credit card holders.
Processes payments, Balance Transfers and other general
inquiries.
• Upsell (Offer Credit card products appropriate to customer)
• Retention – ensure cardholders will retain their credit card
accounts.
• Make customers aware of their credit card’s benefits.
Jan 2011- Feb 2012
HR Specialist
ACS, A Xerox Company | One-Ecom, MOA Complex, Pasay City
• Manage Xerox HR Shared Inbox.
• Maintain trackers used in documenting requests received
• Processing Job Offers, Termination, Internal Job Offers and Leave
Application by all employees of Xerox UK.
EDUCATION
Tertiary
Manila Doctors College
Bachelor of Science in Nursing-
CERTIFICATION
December 2019
DDI Certified Facilitator
Development Dimensions International (DDI)
November 2019
AINS (Associate in General Insurance)
American Institute for Chartered Property Casualty Underwriters
AINS 23 – Commercial Insurance
American Institute for Chartered Property Casualty Underwriters
October 2018
AINS 22 – Personal Insurance
American Institute for Chartered Property Casualty Underwriters
June 2018
AINS 21 – Property and Liability Insurance Principles
American Institute for Chartered Property Casualty Underwriters
February 2014
Basic Insurance Concepts and Principles (BCP)
Singapore College of Insurance
Personal and General Insurance (PGI)
Singapore College of Insurance
TRAINING & SEMINARS
2019
DDI: Facilitator Certification Program
2018
DDI: Building and Sustaining Trust
DDI: Communicating for Leadership Success
DDI: Coaching for Peak Performance
ADDIE Model
SKILLS
Key Skills
Leadership
Problem Solving and Multi-Tasking
Ability to work under pressure
Facilitation and Module Development
Coaching
Technical Skills
Proficient in Microsoft Office Applications (Word, Excel,
PowerPoint)
Storyboarding (basic)
Design and develop illustrations, logos and other designs using
Canva / Over Application