John Chen

Resume Personal Details Name Gender NIRC No Date of Birth Country of Residence Nationality Ethnicity Marital Status Religion Chen Lee Tong, John Male S-G 22 Feb 1977 Singapore Singaporean Chinese Single Buddhist Contact Details Address Blk 456 Ang Mo Kio Ave 10 #- Home: N/A Mobile:-- Postal Code Contact Numbers Email Education and Professional Qualification Summary of Education Jun 04 – Mar 07 Aug 98 – Aug 00 Jan 90 – Dec 93 Nanyang Polytechnic Informatics School Catholic High Sec Sch Diploma in Engineering Informatics NCC Diploma in Computer Studies G.C.E ‘O’ Level Project Experience Final year project: - Worked in a team at the Centre for IT Innovation in the School of IT (Nanyang Polytechnic) - Developing a web-based inventory system for RFID tagged items. Developing a Windows Mobile application for PDA to read/write RFID tags. Language used: VB.Net, ASP.Net, SQL Software: MS Visual Studio .Net 2003, Adobe Photoshop, .Net Compact Framework Skills Spoken Language(s) Written Language(s) English, Mandarin English, Mandarin IT Skills - Programming Language - Multimedia Tools - Operating system - Database Management System - Others - Certification C, C++, HTML, Visual Basic.NET, ASP.Net, SQL, JavaScript, Networking & TCP/IP, Citect (Scada software) Adobe Photoshop Windows 98, ME, 2000, XP, 7, 10, Server 2003 and 2008 Microsoft Access, Lotus SmartSuite Approach Rational Rose, Symix, Aeris, Microsoft Word, Excel, PowerPoint, FrontPage, Outlook, Project, Great Plains (ERP), SharePoint Microsoft Certified Professional, PMP (Project Management Professional) Working Experience Company Duration Position Singapore Institute of Retail Studies (An Institute of Nanyang Polyechnic) August 2010 to Current Management Support Officer Main Duties: - In charge of the training facilities and IT systems of the organization, inclusive of Local Area Network and WIFI in the school and office area. Provide and ensure regular maintenance checks of all training/office equipment and furniture. - BizSafe certified member of Workplace Safety & Health committee. Assist in conducting Risk Assessment, Risk Control and Management of all activities in facility. Implement safe work procedures to reduce any safety and health risks at the workplace. - - Attend to all facility-related operational issues including all Audio Visual equipment and furniture; air-con, network/electrical cabling, CCTV, and staff door access card system. Troubleshoot and ensure all issues are resolved within appropriate time. Provide training for all staff on usage of Audio Visual and IT equipment. System Administrator for Training Information Management System (TIMS) Attend to all IT-related issues, including hardware (servers, network, desktop PCs, Apple iMac) and software (Windows, Apple iOS and Adobe). Troubleshoot and ensure all issues are resolved within appropriate time. In charge of fixed assets management. Keeping track of all IT and office equipment inventory and conducting asset checking exercise (bi-annual). Managing, evaluating and liaising with vendors for hardware maintenance contracts (tender/direct purchase), office and IT equipment purchasing, etc. MS SharePoint Administrator, in charge of migrating to SharePoint and managing multiple sites for the organization. Project Experience: - Assistant Project Manager for Trainee Information Management System (TIMS) in which an Information System was created, integrating multiple functions of the organization where staff can access trainees/trainers and classes database, use client relationship management for business development, course module administration, etc. Involved in the program development life cycle (PDLC) from March 2013 to March 2014 with the system developer. Became the system administrator for TIMS upon completion and go-live. - Involved in IP Telephony project for the organization where all analog phones were replaced with new Cisco IP phones, including Cisco servers installation. Assisted in setting up an IP Contact Centre for the CSC Department for new call centre system. In charge of co-ordination with vendor on all technical aspects, including network, cabling and hardware/software matters. Successfully completed the installation in April 2012. - Involved in the major office relocation for the organization. Member of moving team, handling various aspects of the relocation, from administrative to logistical to IT infrastructure. Successfully completed in Dec 2013. - In charge of migration of shared files from Windows Server to MS SharePoint in 2018. Preparing and educating users on how to use SharePoint for increased productivity and collaboration. Working Experience Company Duration Position Pegasus Sewing Machine Pte Ltd July 2008 to August 2010 IT Executive Main Duties: - Provide support on company’s IT-related issues, including hardware (servers, network, desktop PCs) and software (MS Access and MS Great Plains) - Maintain and support company database (for sales, customer, inventory, etc.) using SQL - Daily data entry and processing for MS Great Plains (ERP system) - Ensure daily backup of servers done successfully - Liaise with IT vendors and service providers on maintenance issues - Ensure all IT control procedures and processes adhere to J-SOX (Japan) compliance, with external and internal audits being done annually - Prepare reports for management on sales and inventory every month - Prepare quarterly reports for management on depreciation of inventory Company Duration Position SingTel Jan 2008 to July 2008 Admin Executive (Billing) Main Duties: - Involved in User Acceptance Testing of Billing System - Create Test Plan for new projects, where new mobile plans and products are to be launched - Come up with various test cases and scenarios on the billing portion - Prepare test data and insert usage for the test cases - Check for calculation and configuration errors on customer bills - Report errors and retest when they are fixed Company Duration Position EvoSys Technology Pte Ltd Apr 2007 to Jan 2008 IT Procurement Administrator Main Duties: - Attached to client (Flowserve Corporation) to handle IT procurement for their Europe-Middle Eastern locations - Validate and process requests for IT equipment (hardware & software) made through system - Liaise with vendor and track shipment of the orders to destination to ensure delivery made - Involved in company’s software license compliance project for Asia-Pacific Worked as client’s Helpdesk Analyst for first 3 months, analyzing helpdesk tickets to find ways for improving Helpdesk efficiency and support Provided troubleshooting and support for Lotus Notes (email) users in office Company Duration Position WRAP-IT Group Pte Ltd October 2000 to Mar 2004 Customer Svc Executive Main Duties: - In charge of helpdesk for extended warranty of computer/electronic products - In charge of company’s customer service hotline, providing customer support on PC software/hardware problems as well as for mobile download services. - Involved in mobile content development and sourcing for content partners (games, ring tones, wallpapers, animation, etc.) - Liaise with partners and maintain contact on content issues (licensing, royalties, etc.) Co-Curriculum Activities At Catholic High Sec. School  Computer Club: Member At Nanyang Polytechnic  Orientation Group Leader (2005)  Class Representative Interests Travelling, Sports, DIY PC hardware/gadgets, Movies and Net Surfing