JOHN CESAR B. TORERO
EXPERIENCE
September 2014- September 2018
Level 2 Technical Support • Sutherland Global Services
January 2022 to current
Technical Support Representative • Moxxie Support
Resolve technical issues for customers through email or chat.
Canaman, Philippines 4402
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Establish a knowledge base for common camera issues and
expedite resolution times.
Maintain first-call resolution by proactively addressing
potential future problems during initial customer
interactions.
EDUCATION
Bicol Stated College of Applied Sciences and Technology, Naga
City, Philippines.
Bachelor of Science in Second Education, 2021
Proven track record in enhancing customer satisfaction and
resolving technical issues, as demonstrated at Moxxie Support
Solution. Skilled in remote support and ticket management. I
excel in product troubleshooting and have significantly
contributed to team success by boosting resolution rates. My
approach combines technical proficiency with problem-solving
abilities.
