John Cesar Torero

Driven Virtual Assistant & Tech Support Specialist Committed to Client Success with a strong track record in enhancing customer satisfaction and resolving technical issues at Moxiee Support Solution, I excel in remote support, ticket management, and product troubleshooting. My technical proficiency, combined with problem-solving abilities, has significantly boosted resolution rates and contributed to team success.

In my recent role, I focused on resolving customer inquiries for security camera products, ensuring first-contact resolution to enhance service quality and customer experience. I am adept at using Zendesk for CRM, managing communications via email, phone, and chat, and organizing workflows by prioritizing tickets and scheduling through Google Calendar.

Having worked in a remote setup, I’ve learned to adapt to rapid changes and consistently challenge myself to overcome obstacles. Currently, I am expanding my skillset and knowledge as an aspiring Virtual Assistant by conducting research and training with industry content creators. I’m confident that my technical expertise and problem-solving mindset will allow me to excel in this new role.