John Carlo Resano

JOHN CARLO RESANO General Virtual Assistant | Telemarketer | Customer Service ABOUT ME FREELANCE EXPERIENCE Sales. Accounting. Customer Care. Multi-skilled and efficient General Virtual Assistant with extensive Customer Service and Sales experience. Strong interpersonal skills proven through customer satisfaction. With proven experience in analyzing and managing financial reports. CORE SKILLS • Organization Skills • Oral and Written Communication Skills • Critical and Problem-solving Skills • Computer Skills • Attention to Details • Interpersonal Skills • Customer Service • Empathy • Adaptability Sales Specialist Ava’s Flowers | Oct ‘20 – Feb ‘21 - Conducting market research Managing a network of vendors and suppliers Maintaining excellent relationships with customers Maintaining an accurate, detailed client book Developing an active, repeat customer base Focuses sales efforts by studying existing and potential volume of dealers Telemarketer GI Home Loans | Jan - Apr ‘‘21 - Contact businesses or private individuals by telephone to solicit sales for goods & services Explain products or services and prices, and answer questions from customers. Adjust sales scripts to better target the needs and interests of specific individuals. ACADEMIC HIGHLIGHTS Far Eastern University, Manila | 2014 Bachelor of Science in Hotel and Restaurant Management Arellano University, Plaridel Campus | 2011 Secondary Education Wondrous Work Speed Learning Center, Sta. Rosa Laguna | 2007 Primary Education Social Media Management Pink Panda | March - Aug ‘21 - Spreadsheet management Influencers Outreach Angel Investors Outreach Creating Contents Managing Content Calendar Sourcing Social Media Leads Community Moderator PERSONAL PROFILE Date of Birth: August 23, 1994 Age: 26 Civil Status: Single REACH ME AT: Mobile:- E-mail:-Address: #39 Narcissus Street, Greenpark Village Cainta, Rizal Virtual Assistant – Dropshipping Specialist Zing! App | Apr – Jul ‘21 - Manages e-Commerce platforms; Facebook, Instagram, eBay, Walmart etc Take orders and process payments Brand and supplier research Marketing products Data entry Spreadsheet management Locate and and screen potential customers PROFESSIONAL CAREER Customer Service Representative Convergys, Sta. Rosa Laguna | Nov ‘16 – Feb ‘17 Customer Service Representative Customer Contact Channel, BGC Taguig | Mar – Oct ‘17 IT Helpdesk Sutherland Global Services, Kalayaan | Oct ‘17 – Mar ‘19 Technical Service Representative TaskUs, BGC | Mar – May ‘19 Technical Service Representative SYKES Asia Inc., Glorietta 1 | Jun ‘19 – Jul ‘21