John Carlo Resano

During the past five years, I have been promoted to increasingly responsible positions in the call center industry, serving as a Customer Service Representative, Mentor, Subject Matter Expert, and Acting Supervisor.

Throughout my tenure, I have built lasting customer relationships, salvaged key accounts, and strengthened customer loyalty. I worked with big companies like Google, Intuit, T-Mobile, and Shopify.

I was in charge of handling customer questions and concerns quickly and professionally (through live chat, phone calls, and emails).

Currently, I provide several services, including document preparation, maintaining files, and record keeping. I know tools such as follows:

✔️Zendesk

✔️Freshdesk

✔️Rackspace

✔️WordPress

✔️Canva

✔️Hootsuite

✔️Trello

✔️Ring Central

✔️Quickbooks

✔️Document

✔️Slack

✔️Zoom

✔️Skype

✔️WhatsApp

✔️Microsoft Office (Word, Excel, PowerPoint, Outlook)

✔️Google Apps (Docs, Sheets, Slides, Forms, Sites, Photos, Drive)