John Carl

I have a total of 9 years of experience in the industry of Business process outsourcing (BPO). I have a great deal of exposure when it comes to outbound sales, cold calling technical support, Customer service, and team management.

I am well equipped with knowledge and skills gained through experience. I have problem-solving skills with the goal to maintain customer satisfaction, and still meet objectives with speed, productivity, and quality assurance. I am adept at handling high-pressure situations and resolving conflicts to mutual satisfaction while maintaining my composure, calm, and professionalism.

I am more willing to learn new skills, explore new environments, and be dedicated to improvement.

Skills:

✔ Leadership

✔ Appointment Setting

✔ Lead Generation

✔ Sales

✔ Telemarketing

✔ Customer Service

✔ Cold Calling

✔ Outbound Sales

✔ Email Marketing

✔ Administrative Support

✔ Email Support

✔ Receptionist Skills

✔ Data Entry

Dialer/Tools

📌 Five9

📌 Drive Centric

📌 Promax

📌 Slack

📌 Dealer-Fx

📌 Macrosmith

📌 G Suite (Gmail, Drive, Docs, Sheets, Forms, Calendar)

📌 Skype

📌 Vicidial

📌 Pverify

📌 Trizetto

📌 Zoiper

📌 Xlite